PSCC Dispatcher

Chenega Security SBU; Titusville (FL); On-site; USD 28,000 - 39,000; Full time

Job summary

Chenega Security SBU in Titusville, FL, seeks a Public Safety Communications Center Dispatcher to serve as the first point of contact for emergencies at Kennedy Space Center. You will receive, evaluate, prioritize, and coordinate responses across law enforcement, fire, EMS, and security teams.

Responsibilities include monitoring CAD and radio systems, documenting incidents, and maintaining records while ensuring compliance with NFPA, FCIC/NCIC, CJIS, and NIMS standards.

Qualifications

• Must have High School Diploma or GED.
• Certification requirements include NFPA 1061 and NFPA 1221.
• Must obtain FCIC, NCIC, CJIS, and DAVID access and related clears.
• Must complete NIMS and ICS training as required.
• DoD Secret Security Clearance is required.
• Background check and drug screening required.

Responsibilities

• Answer and process emergency and non-emergency calls professionally and promptly.
• Evaluate information, set priorities, and dispatch appropriate units.
• Monitor incidents and maintain continuous communication with responders.
• Coordinate emergency response during routine operations and contingencies.
• Maintain situational awareness of activities affecting safety and security.
• Document, track, and update incidents using CAD; keep records accurate and timely.
• Prepare reports and logs per departmental procedures and standards.
• Operate CAD, radio, CCTV, alarm monitoring, and alert systems.
• Identify and communicate security or safety concerns requiring action.
• Perform other duties as assigned.

Skills

Public safety dispatch

Multitasking

Calm under pressure

Effective communication

Decision making

Prioritization

Education

High School Diploma or GED

NFPA 1061 Certification

NFPA 1221 Certification

FCIC Certification

NCIC Certification

CJIS Certification

DAVID Certification

NIMS Certification

ICS Training

DoD Secret Security Clearance

Tools

CAD

Two-way radios

CCTV systems

CJIS systems

DAVID database

911/administrative phone systems

Job description

Summary

The Public Safety Communications Center (PSCC) Dispatcher serves as a critical link between emergency responders, security personnel, fire services, law enforcement, and NASA operations. As the first point of contact for emergency and non-emergency communications, the Dispatcher is responsible for receiving, processing, prioritizing, and coordinating responses to incidents affecting personnel, facilities, and mission‑critical assets at Kennedy Space Center.

Responsibilities

• Answer and process emergency and non-emergency calls for service in a professional, timely, and efficient manner.
• Evaluate incoming information, assess priorities, and dispatch appropriate law enforcement, fire, emergency medical, security, or other emergency response personnel.
• Monitor incidents and maintain continuous communication with responders to ensure accurate information sharing and coordination.
• Coordinate emergency response activities during routine operations, critical incidents, security events, natural disasters, and contingency situations.
• Maintain situational awareness of ongoing activities affecting the security and safety of personnel, property, and facilities.
• Accurately document, track, and update incidents using the Computer‑Aided Dispatch (CAD) system.
• Maintain complete and chronological records of incident activities, actions taken, and communications received or transmitted.
• Prepare reports, logs, and documentation in accordance with departmental procedures and regulatory requirements.
• Ensure all records are accurate, complete, and maintained in compliance with applicable policies and standards.
• Operate and monitor:
  • Emergency 911 and administrative telephone systems
  • Computer‑Aided Dispatch (CAD) systems
  • Two‑way radio communications systems
  • Closed‑Circuit Television (CCTV) systems
  • Fire and security alarm monitoring systems
  • Emergency warning and notification systems
  • Criminal Justice Information Services (CJIS) systems
  • Driver and Vehicle Information Database (DAVID)
  • Incident management and security monitoring platforms
• Identify and communicate security, safety, or operational concerns requiring immediate action.
• Other duties as assigned

Qualifications

Minimum Qualifications

• High School Diploma or GED required.
• Must meet and maintain applicable requirements of:
• NFPA 1061, Professional Qualifications for Public Safety Telecommunications Personnel
• NFPA 1221 standards related to emergency communications operations
• Must obtain and maintain certifications for:
• Florida Crime Information Center (FCIC)
• National Crime Information Center (NCIC)
• Criminal Justice Information Services (CJIS)
• Driver and Vehicle Information Database (DAVID)
• National Incident Management System (NIMS)
• FEMA Incident Command System (ICS) courses as required
• Must be able to obtain and maintain a DoD Secret Security Clearance.
• Successfully pass background and drug screening

Preferred Qualifications

• One (1) year or more of public safety dispatch, emergency communications center, 911 call center, military dispatch, security dispatch, or related experience.
• Experience operating CAD, alarm monitoring, radio communications, CCTV systems, or emergency notification platforms.
• Experience working in a law enforcement, fire service, emergency management, military, government, or security environment.

Knowledge, Skills And Abilities

• Knowledge of public safety communications principles, dispatch procedures, and emergency response protocols.
• Familiarity with Computer‑Aided Dispatch (CAD), radio communications systems, security monitoring technologies, and emergency notification systems.
• Understanding of incident command principles and emergency management procedures.
• Knowledge of records management and documentation requirements.
• Ability to remain calm, focused, and decisive during emergencies and high‑stress situations.
• Ability to multitask efficiently while managing multiple incidents, communications channels, and system alerts simultaneously.
• Strong problem‑solving and decision‑making skills.
• Ability to assess information quickly and prioritize responses appropriately.

Excellent attention to detail and accuracy.