Protective Services Operator

University Health; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

University Health in San Antonio, TX, is seeking a Protective Services dispatcher to handle emergency and non-emergency calls. You will monitor fire, intrusion and video systems and use CAD to relay information to officers, ensuring rapid response by the appropriate resources.

The role requires a high school diploma or GED and at least one year of public-contact experience, with preference for dispatch or 911 call-taker background. CJIS restrictions apply to system access.

Qualifications

• High school diploma or GED.
• One year of experience in public contact, either in person or by telephone.
• Preferred one year experience as an emergency services dispatcher and/or 911 Call Taker.
• CJIS requirements prohibit certain convictions and open arrests.

Responsibilities

• Assist with receiving emergency and non-emergency phone calls for the Protective Services dispatch center.
• Monitor life safety systems including fire, intrusion alarms and video surveillance.
• Use CAD to enter information and provide information to Telecommunications Officers to deploy resources.
• Support telecommunication operations and related activities in accordance with university policies.
• Ability to multi-task and remain calm under stressful conditions.

Tools

CAD software

Job description

POSITION SUMMARY/RESPONSIBILITIES

Under general supervision will assist with receiving emergency and non-emergency phone calls for service into the Protective Services dispatch center. Monitors life safety systems to include fire systems, intrusion alarms and video surveillance systems. Use desktop computer aided dispatch software (CAD) to enter information related to calls for service and provide information to Telecommunication Officers in order for emergency/non-emergency resources to be provided to the community, and to assist in clerical and other incidental activities. Performs support for telecommunication operations and related activities in accordance with departmental and University Health policies Must be able to function under stressful conditions while ensuring prompt, efficient and courteous handling of all calls. Maintains good harmonious work environment. Have the ability to multi-task.

EDUCATION/EXPERIENCE

High school diploma or GED. One year of experience in public contact either in person or by telephone. Preferred one (1) year experience as an emergency services dispatcher and/or 911 Call Taker or One (1) year of experience in a high call volume contact center. Due to CJIS requirements related to system access, applicant must not have any of the following:

• Felony Convictions
• Felony Deferred Adjudication
• Class A & B Misdemeanor Deferred Adjudication
• Class B Misdemeanor Convictions
• Any Open Arrest for Any Criminal Offense (Felony or Misdemeanor)
• Any Family Violence Convictions