PSA/Phone Team - Bilingual Preferred

Kernodle Clinic; Burlington (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a dedicated Phone Receptionist for the OB/GYN department. This full-time role supports patient flow, appointment scheduling, and front-desk duties in a busy multi-specialty clinic.

Ideal candidates have excellent customer service and computer skills, familiarity with EMR systems, and the ability to multitask in a fast-paced environment. Bilingual abilities are preferred.

Qualifications

• Exceptional customer service and clear communication.
• Experience with medical office software and EMR systems.
• Strong multitasking skills in a busy clinic.
• Bilingual abilities preferred.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and preparing documents.
• Schedule and verify patient appointments and demographics.
• Obtain signatures on release forms and ensure accurate records.
• Check in/out patients and route information in EPIC.
• Answer phones, relay messages to providers, and disseminate information per standards.

Skills

Customer service

Multitasking

Computer skills

Medical terminology

Bilingual

Tools

EPIC EHR

Job description

Phone Receptionist

Full-Time Phone Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individuals for a PSA/Phone Team position in our OB/GYN Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. Experience preferred but not required. EPIC experience a plus but not required. Bilingual Preferred.

Schedule would be Monday thru Friday, 8:00 – 5:00 p.m.

Job Type: Full-time

Duties Include, but not limited to the following:

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Schedules appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.