OB/GYN Front Desk & Patient Concierge

Kernodle Clinic; Burlington (NC); On-site; USD 32,000 - 36,000; Full time

Job summary

Kernodle Clinic in Burlington, NC is seeking a dedicated Phone Receptionist for the OB/GYN department. This full-time role supports patient flow, appointment scheduling, and front-desk duties in a busy multi-specialty clinic.

Ideal candidates have excellent customer service and computer skills, familiarity with EMR systems, and the ability to multitask in a fast-paced environment. Bilingual abilities are preferred.

Qualifications

• Exceptional customer service and clear communication.
• Experience with medical office software and EMR systems.
• Strong multitasking skills in a busy clinic.
• Bilingual abilities preferred.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and preparing documents.
• Schedule and verify patient appointments and demographics.
• Obtain signatures on release forms and ensure accurate records.
• Check in/out patients and route information in EPIC.
• Answer phones, relay messages to providers, and disseminate information per standards.

Skills

Customer service

Multitasking

Computer skills

Medical terminology

Bilingual

Tools

EPIC EHR

Job description

Kernodle Clinic in Burlington, NC is seeking a dedicated Phone Receptionist for the OB/GYN department. This full-time role supports patient flow, appointment scheduling, and front-desk duties in a busy multi-specialty clinic.

Ideal candidates have excellent customer service and computer skills, familiarity with EMR systems, and the ability to multitask in a fast-paced environment. Bilingual abilities are preferred.