PSA/Phone Team - Bilingual Preferred

Kernodle; Burlington (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

Kernodle Clinic in Burlington, NC seeks a patient-focused PSA/Phone Team member for the OB/GYN department. You will greet patients, answer calls, collect information, and support clinical staff with accurate data entry in EPIC. Customer service and teamwork are essential in a busy multi-specialty setting.

Typical schedule is Monday through Friday, 8:00 a.m. – 5:00 p.m. Bilingual is preferred. Experience is helpful but not required.

Qualifications

• Exceptional customer service and computer skills are required.
• Medical knowledge and ability to multitask in a busy clinic are essential.
• EPIC experience is a plus but not required.
• Bilingual abilities are preferred.

Responsibilities

• Prepare for clinic visits by reviewing upcoming patients and ensuring documentation is ready.
• Schedule and verify appointments, confirming patient demographics.
• Obtain necessary signatures on forms and check-in patients with correct info in EPIC.
• Check out patients and arrange follow-up appointments and tests as directed.
• Answer calls, relay messages accurately to physicians and staff.

Skills

Customer service

Computer skills

Multi-tasking

Medical knowledge

EPIC experience

Bilingual preferred

Tools

EPIC system

Job description

Location: Burlington, NC

Job Id:326

# of Openings:1

Full-Time Phone Receptionist Position for Busy Multi-Specialist Clinic, located in Burlington, NC.

Kernodle Clinic is a respected and progressive multi-specialty group practice with Clinics in Burlington, Mebane and Elon. We are a community leader that offers challenging and rewarding opportunities for our employees. Kernodle Clinic is a multi-specialty practice with more than 100 providers located just off I-40/I-85. Burlington is accessible as a day trip to NC mountains and beaches. Ample recreational activities, shopping, and easy access to metros (Greensboro, Raleigh and Durham) are unique to Burlington.

We are currently seeking patient-focused individuals for a PSA/Phone Team position in our OB/GYN Department. This position would be located at our Burlington Kernodle Clinic location. All candidates must have exceptional customer service, computer experience, medical knowledge, multi-tasking skills and be able to provide a friendly and welcoming environment to our patient population. Experience preferred but not required. EPIC experience a plus but not required. Bilingual Preferred.

Schedule would be Monday thru Friday, 8:00 - 5:00 p.m.

Job Type: Full-time

Duties Include, but not limited to the following:

• Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Ensure proper patient documentation has been received and is available.
• Schedules appointments, always double identifying the patient and verifying demographic information.
• Ensure that necessary signatures are obtained on release and assignment forms.
• Check in patient upon arrival. Double identify correct patient information in EPIC. Verify patient demographic data. Collect documentation for demographic changes and forward to team lead or supervisor. Accurately identify the appropriate account/verify check in sheet for patient visit.
• Check out patient. Make return appointments by scheduling into the correct appointment type, entering the primary care physician or referring physician, and scheduling tests / procedures as directed.
• Answer telephone, take and deliver messages to physicians, nurses, and others. Report obtained medical information from patients and referring physicians accurately, completely, and timely. Disseminate messages according to practice communication standards.

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