PS Practice & Patient Care Crd

University of Utah; Campus (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Utah Health is seeking a Patient Coordinator within the Department of Surgery – Division of Trauma Surgery to manage full life-cycle coordination of care for rural trauma patients. You will liaise with multiple care teams, collect data for outcomes, and help with discharge planning to optimize patient results.

The role requires strong communication, data gathering, and cross-team coordination across in-patient and outpatient settings.

Qualifications

• Two years of background in nursing, social work, or care coordination.
• Bachelor’s degree preferred; social work/case management considered.
• Experience in care coordination, patient advocacy, or healthcare services valued.
• Ability to coordinate across interdisciplinary teams.

Responsibilities

• Schedules patient appointments, tests, and procedures across care teams.
• Receives and directs patient communications via phone and email.
• Coordinates care plans and discharge planning with interdisciplinary teams.
• Gathers medical information to support patient needs.
• Ensures insurance coverage and liaises with financial counselors.
• Acts as a liaison with social work, nutrition, and other care groups to facilitate intake.

Skills

Communication skills

Interpersonal skills

Organizational skills

Attention to detail

HIPAA knowledge

Independent work

Education

Bachelor’s degree in nursing

Social Work / Case Management related degree

Tools

EMR familiarity

Microsoft Office (Outlook, Word, Excel)

Job description

Priority Review Date (Note - Posting may close at any time)

Job Summary

Department of Surgery – Division of Trauma Surgery

Position Summary

The Patient Coordinator is responsible for full life‑cycle coordination of care and serves as a liaison between rural trauma patients and healthcare system. This position helps manage patient needs, coordinates services across multiple care teams and facilities, and ensures appropriate data collection for the Division for improving rural health outcomes. This position answers all patient questions and collaborates with members of an interdisciplinary team to coordinate care and facilitate resource and discharge planning to reach optimal outcomes for the patient.

Corporate Summary

University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.

• Schedules patient appointments, tests and procedures and ensures the coordination of patient care plans across interdisciplinary teams.
• Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.
• Assesses escalated patient questions and ensures the coordination of care plans.
• Monitors for completion of outcome surveys to provide team with data to assess outcomes
• Identifies patient needs, answers questions and educates new patients on the process so they can make informed decisions.
• Identifies resources locally for patients and assists with communication with local providers
• Triage referrals from physicians, both internal and external, in addition to self-referred patients.
• Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.
• Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.
• Acts as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.
• Provides detailed patient instructions and education in collaboration with providers and other clinical staff.
• Works with discharge planner to facilitate and align patient needs with resources and/or equipment to meet quality and clinical outcomes.
• Assists in the coordination of seminars and community outreach activities.
• Monitors program performance and coordinates any programmatic development within the team.
• Coordinates treatment planning conferences, logistics, presentations, and associated CME requirements.

Knowledge / Skills / Abilities

• Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.
• Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.
• Ability to learn new applications and software, procedures and processes.
• Ability to assimilate data from various sources.
• Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.
• Able to prioritize and multi-task in a fast paced environment.
• Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

Qualifications

Required

• Two years applicable background experience in nursing, social work or care coordination.
• Bachelor’s degree in nursing is preferred. Candidates with a degree in Social Work, Case Management or a related healthcare/human services field will also be considered. Relevant professional experience in care coordination, patient advocacy, case management, or healthcare services is highly valued.

Preferred

• Competency in electronic patient charting and scheduling.
• Experience in a high volume clinical setting or multidisciplinary clinics or working with high-acuity, complex patients.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Reporting Relationships

This position reports to Dr. Marta McCrum who is the Principal Investigator for Trauma Related Research and Associate Professor in the Division of General Surgery.

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The above job description reflects the general physical and mental demands and environmental conditions required to perform the essential functions of the job. Nothing in this job description restricts management’s right to assign or reassign duties to this job at any time. The University of Utah Health complies with the Americans with Disabilities Act, as amended and Sections 503 & 504 of the Rehabilitation Act, and extends reasonable accommodations to qualified applicants or employees with disabilities. A qualified applicant must be able to perform the essential functions of the job, with or without a reasonable accommodation.

[MM1] This is an in-person / on-site position

Minimum Qualifications

Bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience) in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience. Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills. This is a patient-sensitive position. Preferred Experience. Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA ). Familiarity with electronic medical record ( EMR ) applications. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Care is appropriate to the population served. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Type

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or University Human Resource Management at [phone] if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy‑related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security‑related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Required fields are indicated with an asterisk (*).

Required Documents

• Resume

Optional Documents

• Cover Letter
• Historical Only – Do Not Use – See Document Description for More Information – Addendum to the University of Utah – Veteran Only
• Historical Only – Do Not Use – See Description for More Information – Appropriate discharge document (such as DD-2214) – Veteran Only

University Human Resource Management 250 East 200 South, Suite 125 Salt Lake City, UT 84111 Contact us: [phone] By Email: [e-mail]