Rural Trauma Care Coordinator

University of Utah; Salt Lake City (UT); On-site; USD 39,000 - 68,000; Full time

Job summary

The University of Utah Health is seeking a Rural Trauma Care Coordinator to manage full life-cycle coordination of trauma care for rural patients. You will serve as a liaison between patients and the healthcare system, coordinating services across multiple teams and facilities to optimize outcomes.

Responsibilities include data collection for rural health outcomes, answering patient questions, discharge planning, and collaboration with social work, financial counseling, and nutrition to

Qualifications

• Two years of background experience in nursing, social work, or care coordination.
• Bachelor's degree in nursing preferred; related healthcare field also considered.
• Experience in care coordination, patient advocacy, case management, or healthcare services is highly valued.

Responsibilities

• Schedules patient appointments, tests and procedures and coordinates care across interdisciplinary teams.
• Responds to and directs patient communications via phone, email and other channels.
• Assesses escalated patient questions and coordinates care plans.
• Monitors outcome surveys to provide data on outcomes.
• Identifies patient needs and educates patients on the process for informed decisions.

Skills

Communication

Care coordination

Interdisciplinary teamwork

HIPAA knowledge

Education

Bachelor's degree in nursing or related healthcare field

Tools

EMR systems

Microsoft Office

Job description

Rural Trauma Care Coordinator

Job Summary

The Patient Coordinator is responsible for full life-cyclecoordination of care and serves as a liaison between rural traumapatients and healthcare system. This position helps manage patientneeds, coordinates services across multiple care teams andfacilities, and ensures appropriate data collection for theDivision for improving rural health outcomes. This position answersall patient questions and collaborates with members of aninterdisciplinary team to coordinate care and facilitate resourceand discharge planning to reach optimal outcomes for thepatient.

Corporate Summary

University of Utah Health is an integrated academic healthcaresystem with five hospitals including a level 1 trauma center,eleven community health centers, over 1,600 providers, and a healthplan serving over 200,000 members. University of Utah Health isnationally ranked and recognized for our academic research, qualitystandards and overall patient experience. In addition to ourclinical delivery system, we have a School of Medicine, School ofDentistry, College of Nursing, College of Pharmacy, and College ofHealth providing education and training for over 1,250 providersannually. We have over 2 million patient visits annually andresearch grants exceeding $350 million. University of UtahHospitals and Clinics represents our clinical operations for thelarger health system.

Essential Functions

• Schedules patient appointments, tests and procedures andensures the coordination of patient care plans acrossinterdisciplinary teams.
• Receives, responds to, and directs patient communications,including phone calls, emails, and other interactions.
• Assesses escalated patient questions and ensures thecoordination of care plans.
• Monitors for completion of outcome surveys to provide team withdata to assess outcomes
• Identifies patient needs, answers questions and educates newpatients on the process so they can make informed decisions.
• Identifies resources locally for patients and assists withcommunication with local providers
• Triage referrals from physicians, both internal and external,in addition to self-referred patients.
• Gathers needed medical information such as records, slides,films, and ancillary tests to assist in the coordination of patientneeds.
• Ensures insurance coverage, resolves any issues with coverage,and escalates complicated issues to appropriate financialcounselor.
• Acts as a liaison with other care groups such as social work,financial counseling, and nutrition to facilitate the patientintake process.
• Provides detailed patient instructions and education incollaboration with providers and other clinical staff.
• Works with discharge planner to facilitate and align patientneeds with resources and/or equipment to meet quality and clinicaloutcomes.
• Assists in the coordination of seminars and community outreachactivities.
• Monitors program performance and coordinates any programmaticdevelopment within the team.
• Coordinates treatment planning conferences, logistics,presentations, and associated CME requirements.

Knowledge / Skills / Abilities

• Demonstrated excellent communication, interpersonal,organizational, and follow-through skills.
• Ability to be motivated with attention to detail and theability to work efficiently and independently, demonstrating apassion for providing excellent customer service.
• Ability to learn new applications and software, procedures andprocesses.
• Ability to assimilate data from various sources.
• Ability to display active listening and verbalize empathy whiledeveloping relationships with patients, guests and coworkers.
• Able to prioritize and multi-task in a fast pacedenvironment.
• Demonstrated knowledge of HIPAA regulations to ensure thatpatient information is guarded and respected.

Qualifications

Required

• Two years applicable background experience in nursing, socialwork or care coordination.
• Bachelor's degree in nursing is preferred. Candidates with adegree in Social Work, Case Management or a relatedhealthcare/human services field will also be considered. Relevantprofessional experience in care coordination, patient advocacy,case management, or healthcare services is highly valued.

Preferred

• Competency in electronic patient charting and scheduling.
• Experience in a high volume clinical setting ormultidisciplinary clinics or working with high-acuity, complexpatients.

Working Conditions and Physical Demands

Employee must be able to meet the followingrequirements with or without an accommodation.

• This is a sedentary position that may exert up to 10 pounds andmay lift, carry, push, pull, or otherwise move objects. Thisposition involves sitting most of the time and is not exposed toadverse environmental conditions.

Reporting Relationships

This position reports toDr. Marta McCrum who is the Principal Investigator for TraumaRelated Research and Associate Professor in the Division of GeneralSurgery.

Disclaimer

This job description has beendesigned to indicate the general nature and level of work performedby employees within this classification. It is not designed tocontain or be interpreted as a comprehensive inventory of allduties, responsibilities and qualifications required of employeesassigned to the job. The above job description reflects the generalphysical and mental demands and environmental conditions requiredto perform the essential functions for this position. Nothing inthis job description restricts management's right to assign orreassign duties to this job at any time. The University of UtahHealth complies with the Americans with Disabilities Act, asamended and Sections 503 & 504 of the Rehabilitation Act, andextends reasonable accommodations to qualified applicants oremployees with disabilities. A qualified applicant must be able toperform the essential functions of the job, with or without areasonable accommodation.

This is an in-person / on-site position

Minimum Qualifications

Bachelor's degree or equivalency (one year of education can besubstituted for two years of related work experience) in publichealth, health education, health promotion, management, behaviorscience, social science, social work or nursing with 2 yearsrelevant work experience or Medical Assistant withState of Utah, National Certification, or equivalency and 5 yearsof clinical experience.

Demonstrated ability to lead as well as function effectively as amember of a team and successfully promote change. Stronganalytical, organization and leadership skills. PC/Windows literatewith working knowledge of the following Microsoft applications:Outlook, Word and Excel. Demonstrated human relation and effectivecommunication skills.

This is a patient-sensitve position.

Preferred Experience

Working knowledge of quality improvement and project managementmethodologies, tools and techniques and principles of changemanagement. Demonstrated ability to effectively facilitate andmentor project teams preferably using QI methods (i.e., PDSA).Familiarity with electronic medical record (EMR)applications.

This position is patient-sensitive and must fulfill all associatedrequirements. We protect our patients, coworkers and community byrequiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may bemade for documented medical contraindications or religious beliefsthat object to vaccinations.

Care is appropriate to the population served

Applicants must demonstrate the potential ability to perform theessential functions of the job as outlined in the positiondescription.

Full Time or Part Time?

Full Time

Department

00260 - Division of General Surgery

Location

Campus

Pay Rate Range

39300 to 68349

Close Date

12/11/2026