Proxy Call Center Representative

Equiniti; Maryland; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Proxy Call Center Representative to work remotely in Maryland. The role involves handling high call volumes, soliciting shareholder votes, and addressing inquiries. Ideal candidates are 18 years or older with strong communication skills and prior call center experience is preferred.

Qualifications

• Must be at least 18 years old.
• Prior call center experience preferred.
• Ability to work in a high-volume environment.

Responsibilities

• Handle large call volumes using an automated dialer.
• Solicit shareholder votes and record instructions accurately.
• Maintain call center database by entering data.

Skills

Reading comprehension

Verbal communication

Multitasking

Excellent phone etiquette

Clear communication skills

Tools

Microsoft Office

Job description

Proxy Call Center Representative

Apply locations: US - Maryland - Remote
Time type: Full time
Posted on: Posted Yesterday
Job requisition id: R15703

Management Level

PM Shift Only--4:00 pm - 11:00 pm EST

Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX

Assignment Date: TBD | August

Hours: Monday – Friday, full time
Saturdays required from 10:00 am - 6:00 pm EST

Shift Times: [candidate chooses preference]

• AM: 9:00 am to 4:00 pm EST
• PM: 4:00 pm to 11:00 pm EST

Role Summary

A Proxy Call Center Representative will work remotely and must be a professional individual with excellent reading comprehension and verbal communication skills. To succeed, the candidate should be able to multitask in a high-volume, production-driven environment while maintaining performance standards.

Core Duties/Responsibilities

• Handle large call volumes using an automated dialer
• Research shareholder contact information manually
• Solicit shareholder votes and record instructions accurately
• Respond to shareholder inquiries using provided materials
• Maintain call center database by entering data
• React quickly to questions and refer to support guides
• Follow scripts and department procedures effectively

Skills, Capabilities, and Attributes

• Must be at least 18 years old
• Experience with Microsoft Office (Word, Excel, Outlook)
• Previous call center or cold calling experience preferred
• Prior sales experience
• Ability to work remotely from a private, quiet location
• Note: All employees will verify their work environment and IT security capabilities on Day 1 with managers
• Excellent phone etiquette and clear communication skills

Computer Equipment Requirements

• Windows PC (no iPads, MacBooks, or Chromebooks)
• Windows 10 preferred
• Google Chrome as default browser
• Unmetered high-speed internet (no hotspots)
• Unmetered mobile phone for contact purposes
• USB noise-cancelling headset (not wireless)
• Working camera, especially for training

Compensation

• $18.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer, making employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, age, disability, family medical history, genetic information, political affiliation, military service, public assistance status, or any other characteristic protected by law.

About Us

Our platforms connect businesses with markets, engage customers, and support organizational growth and transformation. We aim to help businesses and individuals succeed, creating positive experiences for those relying on us for a sustainable future. We provide share registration, reward and benefits services, and develop solutions for customer management in regulated industries. We work with major organizations in the UK and US, engaging with 29 million shareholders, pensioners, and employees.