Proxy Call Center Representative

Davita Inc.; Maryland; Remote; USD 60,000 - 80,000; Full time

Job summary

Une entreprise de services de santé recherche un représentant du centre d'appels proxy pour travailler à distance. Le candidat idéal doit avoir de solides compétences en communication verbale et être capable de gérer plusieurs tâches dans un environnement de travail à fort volume. Les heures de travail sont du lundi au vendredi avec des horaires de choix, notamment un shift PM.

Responsibilities

• Travailler sur un composeur automatique traitant de gros volumes d'appels.
• Rechercher manuellement les informations de contact des actionnaires.
• Répondre aux demandes des actionnaires en utilisant les fiches d'information fournies.

Skills

Communication verbale

Multi-tâches

Étiquette téléphonique

Gestion du temps

Compétences en informatique

Job description

Management Level

I

PM Shift Only--4:00 pm - 11:00 pm EST

Other Remote Locations: AL, CT, FL, GA, MA, MD, NC, NJ, NY, PA, SC, TX

Assignment Date: TBD | August

Hours: Monday - Friday, full time
Saturdays required from 10:00 am - 6:00 pm EST
Shift Times [candidate chooses preference]

• AM: 9:00 am to 4:00 pm EST
• PM: 4:00 pm to 11:00 pm EST

Role Summary

A Proxy Call Center Representative, will work remotely, is an extremely professional individual, with excellent reading comprehension and verbal communication skills. To be successful in this role, a Proxy Call Center Representative must be able to multi-task in a high-volume production driven environment, while maintaining expected performance levels.

Core Duties/Responsibilities
The successful candidate will be responsible for the following:

• Work on an automated dialer handling large call volumes daily
• Manually research contact information for shareholders
• Solicit shareholder votes and accurately record voting instructions
• Respond to shareholder inquiries using fact sheets and materials provided
• Maintain updated call center database by entering information
• Ability to quickly react to questions and refer to support guides
• Ability to effectively follow scripts and department procedures

Skills, Capabilities and Attributes
The successful candidate will demonstrate the following experience, skills and behaviors:

• Must be at least 18 years old
• Experience with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.)
• Previous call center / cold calling experience preferred
• Prior sales experience
• Must be able to work remotely from a safe, private and quiet work location
• Note: All Employees Day 1 will log in with managers to determine appropriate working environment and that each employee has the capability of following IT Security Protocols which includes IP checks
• Must have excellent phone etiquette with clear communication skills

Must possess your own computer equipment with the following specifications:

• Windows PC (no iPads, MacBooks, or Chromebooks)
• Windows Operating System (preferably Windows 10)
• Google Chrome needs to be installed as the default browser.
• Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
• Unmetered mobile phone access for the purposes of contact between you and our team
• USB connected headset with noise cancelling features (not Wireless)
• Must have a working computer camera, especially for training days
• Unmetered private high-speed internet access essential (no standalone hotspots or cell phone hotspots accepted)
• Unmetered mobile phone access for the purposes of contact between you and our team
• USB connected headset with noise cancelling features (not Wireless)

Compensation:

• $18.00 hourly

Equal Opportunity Statement

We are an equal opportunity employer and make employment decisions without regard to race, creed, religion, national origin, sex (including pregnancy, gender identity, and sexual orientation), parental status, marital status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, status with regard to public assistance, or any other characteristic protected under federal, state, or applicable local law.