ProviderOne IT Business Analyst (ITBA-SS/AHA)

State of Washington; Olympia (WA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

State of Washington, ProviderOne MMIS, seeks a senior IT Business Analyst to lead subsystem analysis, vendor engagement, and cross‑functional coordination. You will translate complex tech options into business terms for senior leadership and vendors, guiding lifecycle development and strategic enhancements.

As a technical expert, you will drive BABOK-aligned activities, coordinate with multiple stakeholders, and ensure quality through SDLC governance.

Qualifications

• Two (2) years of direct hands-on experience developing and managing requirements of major systems or subsystem components.
• Four (4) years of vendor / System Integrator management and facilitating systems development sessions and relationships.
• Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC).
• Two (2) years demonstrated experience with BABOK-based practice for business analysis.
• Experience and knowledge of testing methodologies to ensure positive and negative tests are performed with test scripts.

Responsibilities

• Serve as the technical expert for a major component/subsystem.
• Consult on ProviderOne system changes and enhancements.
• Engage at executive level on resolutions to business changes.
• Provide direction to workgroups and staff for implementing new solutions.
• Research and analyze potential new technology solutions.
• Coordinate with business, stakeholders, and vendor for consistent processes and logic.
• Analyze interfaces with external agencies and multi-system interactions.
• Perform BABOK disciplines and related methodologies.
• Develop and oversee projects through the SDLC.
• Expand technical skills to stay current with modular technology.

Skills

Vendor management

SDLC knowledge

BABOK / BA methodologies

Requirements gathering

Stakeholder communication

System integration

Problem solving

Leadership

Education

Bachelor's degree in computer science or related field

Master's degree in computer science or related field

Associate's degree in a technical field

Job description

ProviderOne IT Business Analyst (ITBA-SS/AHA)

71115335

This position performs business analysis on subsystems within ProviderOne MMIS through collaboration with business and technical partners as well as vendor management including communication and solution alignment with fellow Washington state agency partners. This BA responds to defect and service requests and ensures their assigned module operates properly. If you are a proactive team player who enjoys researching leading-edge technology solutions, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes

About the unit:

ProviderOne is HCA’s mission-critical Medicaid Management Information System (MMIS). This large-scale enterprise system processes over five million claims/encounters per month as well as payments in excess of $22 billion annually to providers of services to Medicaid clients statewide.

The ProviderOne Operations Implementation and Strategic Services (OISS) unit is accountable for performing IT business analysis; resolving system issues for a major component/subsystem; defining, designing, and planning out implementation of major componentry enhancements; oversight and management of iterative release implementation; and consulting with system users over issues, stoppages, and functional anomalies.

About the position:

The ProviderOne IT Business Analyst (ITBA) is a senior-level position designated to provide technical leadership and organizational system management for a major ProviderOne component/subsystem. This position:

• Serves as the ProviderOne and Point of Sale IT Business Analyst and business architect for the subsystem,
• Has the highest-level authority and accountability for the subsystem,
• Provides ProviderOne Point of Sale IT business analysis expertise specific to business and technical knowledge of functions, operations, and solution/resolution options,
• Translates technological options into business terms and interacts with senior management and System Integrator technologists to decide on creating solutions,
• Is accountable for deciding and leading the independent analysis, design, modification, and implementation of all system enhancements to a subsystem, and
• Negotiates with the System Integrator in defining items for system lifecycle development scheduling.

This position is eligible to telework and is typically not required to report on-site.The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Some of what you will do:

Serve as the technical expert for a major component/subsystem.

• Consultant as subject matter expert on ProviderOne system changes and enhancements.
• As the subsystem/component and business expert:
  • Engage in discussions at the executive level on possible resolutions to business changes.
  • Provide direction and oversight to workgroups and staff to develop strategies for implementing new solutions and programs.
  • Manage and resolve complex subsystem issues escalated by staff.
• Research and analyze potential new technology solutions.
• Liaise and negotiate between the business, stakeholders, and the vendor (system integrator) to ensure consistency, understanding, and efficiency in processes and logic.
• Coordinate with external agency’s technical experts to analyze multi-system interfaces.

Perform IT Business Analysis Body-of-knowledge (BABOK) disciplines and related methodologies.

• Analyze, design, recommend, implement, and support complex ProviderOne technology solutions and processes drawing on BA knowledge and methods.
• Function as the technical expert on system functionality and features.

Devise business and related technical recommendations for ProviderOne subsystem issues reported by business staff and business partners.

Develop and provide oversight of projects through the Software Development Lifecycle (SDLC).

Expand technical skills to stay current with new leading-edge modular technology.

Required qualifications:

Qualifying candidates will meet all of the following criteria (experience may be gained concurrently):

• Two (2) years of direct hands-on experience developing and managing requirements of major systems or system / subsystem components including eliciting, analyzing, validating and documenting business, organization, functional and non- functional requirements.
• Four (4) years of experience with vendor / System Integrator management and facilitating systems development sessions and relationships.
• Two (2) years of knowledge and hands-on experience with Software Development Lifecycle (SDLC).
• Two (2) years demonstrated experience with industry best practices for business analysis methodologies based on the International Institute of Business Analysis, Business Analysis Body of Knowledge (BABOK Guide and Standards).
• Experience and knowledge of testing methodologies to ensure both positive and negative tests are performed with test scripts. Understanding the difference between unit, integration, and regression testing in order to complete testing tasks.

Qualifying candidates will also satisfy one of the follow criteria options (experience may be gained concurrently with experience required above).

Option 1:

• Nine (9) years of progressive professional IT experience such as:
  • analyzing, designing, installing, programming, testing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment or
  • providing customer or technical support.

Option 2:

• Associate's degree or equivalent two years of vocational training in a technical field and
• Seven (7) years of IT experience as described above.

Option 3:

• Bachelor's degree or higher in computer science, information systems or closely related field and
• Five (5) years of IT experience as described above.

Option 4:

• Master's degree or higher in computer science, information systems or closely related field and
• Three (3) years of IT experience as described above.

Option 5:

• Three years as