Business Analyst

Tier4 Group; Boston (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

Tier4 Group is seeking a Business Analyst to support large projects across investigations, quality management, operations, and legal units. The role focuses on modernizing applications, documenting requirements, and coordinating between business teams and IT.

You will participate in design sessions, perform gap analyses, and ensure testing and implementation plans are executed effectively within a government/healthcare context and complex stakeholder environment.

Qualifications

• Four years of IT or related experience in business analysis.
• Experience gathering requirements from business teams and documenting them clearly.
• Knowledge of Agile methodology and SDLC processes.
• Experience with Azure DevOps and basic SQL is a plus.

Responsibilities

• Participate in design sessions to prototype new systems and major enhancements to improve processes.
• Prepare gap analyses, analyze requirements, and write specifications.
• Collaborate with stakeholders to define and document business and functional requirements.
• Act as liaison between business users and IT to gather, elicit, and document requirements.
• Identify risks, scope creep, and escape issues to the project team.
• Support testing plans and criteria; ensure quality and completeness of deployments.
• Assist with integration, regression, and user acceptance testing as needed.
• Prepare implementation plans, user training guides, and documentation.
• Contribute to vendor evaluations of potential platforms against documented requirements.

Skills

Requirements gathering

Agile

SDLC

Azure DevOps

Relational databases

MS Office & Project

Team collaboration

Independent work

Change management

Tools

Azure DevOps

SQL

Job description

The Business Analyst will be integral to large projects for applications that support investigations, quality management, operations, and legal business units as well as business processes related to these core functions including integrated systems.

In this role the Business Analyst will be involved in the modernization applications including Home and Community Services Information System (HCSIS) and Quality Enhancement License and Certification (QE5). HCSIS is the primary application to monitor the Center for Medicaid Services (CMS) including the individuals served under the four Acquired Brain Injury / Moving Forward Plan (ABI/MFP) residential and non-residential waiver programs administered by MassHealth/CMS. QE5 is the application DDS uses to monitor CMS provider qualification assurances.

Responsibilities:

• Participate in design sessions in prototyping new systems or major enhancements for the purpose of improving business processes, operations, and information process flow
• Designing new computer processes by preparing gap analysis, analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications
• Collaborate with stakeholders to define and document Business and Functional Requirements
• Act as a liaison between business/community users and the IT team to gather, elicit, and document the project Requirements, Use cases/User stories, and other technical documentation
• Identify risks, potential scope creeps, and escape issues to the project team
• Participate in the preparation and execution of testing plans and/or test criteria
• Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed
• Perform Integration, Regression, and assist with User Acceptance testing, as needed
• Prepare or oversee the preparation of implementation plans; user training guides and/or documentation as required
• Prepare documentation and help perform vendor evaluations of potential platforms to meet documented requirements

Qualifications:

• Minimum four (4) years of experience working in IT environments; Business Analysis, or other related experience.
• Three (3) years of direct Business Analysis experience within large IT system development project(s)
• Practical experience conducting requirements gathering with business teams
• Ability to adjust to changing situations to meet emergencies or changing program or production requirements.
• Ability to work independently and in a team environment with varying levels, team members, peers, management, and business stakeholders.
• Ability to prioritize, execute and manage work in a matrixed, high-pressure environment.
• Hands-on experience effectively using MS Office tools, including Project
• Understanding and knowledge of Agile methodology and the full software development life cycle (SDLC).
• Azure DevOps experience and/or Azure Active Directory integration is a plus
• Understanding of relational databases and data models is a plus
• Prior Government, Human Services or Healthcare experience is preferred, but not required