Provider Support Assistant - Pediatric Neurology

Duke PA; Durham (NC); On-site; USD 40,000 - 52,000; Full time

Job summary

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s) at Duke Health Integrated Practice in Durham, NC.

Responsibilities include contacting patients and referring physicians to schedule appointments, documenting in EPIC, sending information, triaging calls, coordinating EEG admissions, scheduling EEGs/MRI/other tests, and supporting front desk and scheduling hubs while ensuring proper approvals.

Qualifications

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

Responsibilities

• Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.
• Send information to patients.
• Send/receive messages through In-Basket within Maestro Care.
• Answer phones and triage per division policies.
• Submit SCR requests (bumps) for days out of clinic.
• Work bump list less than 8 weeks out.
• Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.
• Schedule EEG's, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO's and EKG's.
• Provide support to the front desk and scheduling HUB's to set up patient appointment.
• Contact families about KETO DIET admissions.
• Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.
• Scheduled Lumbar Puncture's for patients and coordinate with our residents.

Education

High school diploma or equivalent

One year clerical/office support experience

Job description

Select how often (in days) to receive an alert:

Work Arrangement:

Requisition Number: 272156

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Date: Jul 31, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Pediatric Neurology – Hanes House - 315 Trent Drive, Durham, NC 27710

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

Contact patient and referring physician to communicate appointments as well as obtain information and document contact in EPIC.

Send information to patients.

Send/receive messages through In-Basket within Maestro Care.

Answer phones and triage per division policies.

Submit SCR requests (bumps) for days out of clinic.

Work bump list less than 8 weeks out.

Work with Epilepsy dept to schedule long term EEG admissions and coordinate any needed consults or studies.

Schedule EEG's, MRI (non-sedated, sedated and GA), Neuropsych testing, VDH infusions, CT, Ultrasound, ECHO's and EKG's.

Provide support to the front desk and scheduling HUB's to set up patient appointment.

Contact families about KETO DIET admissions.

Work closely with outpt and inpt pre-reg to make sure authorizations are obtained.

Scheduled Lumbar Puncture's for patients and coordinate with our residents.

JOB ELIGIBILITY REQUIREMENTS

• High school diploma or equivalent education required.
• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke's commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.