Provider Support Advocate - Remote

Lensa; Columbia (SC); Remote; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Provider Support Advocate to enhance the customer and provider experience. In this remote role, you will manage inquiries, provide technical support, and ensure satisfaction among providers. This position offers the opportunity to work with a dynamic team focused on improving processes and outcomes. You'll have the chance to engage with a diverse range of providers and contribute to strategic goals aligned with government programs. If you are passionate about customer service and looking for a role that offers growth and development, this is the perfect opportunity for you.

Benefits

Medical, Dental, Vision, and Life Insurance

Paid time off and holidays

401K eligibility

Development programs for well-being

Qualifications

• 1-5 years of customer service experience required.
• Bilingual in Spanish preferred for better communication.

Responsibilities

• Handle provider inquiries and maintain provider satisfaction.
• Track interactions to improve workflows and engagement.

Skills

Customer Service

Bilingual in Spanish

CRM Platforms (Salesforce)

Knowledge of Government Programs

Education

High School Diploma or GED

Tools

Salesforce

Job description

Be among the first 25 applicants three days ago.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals. Apply via Lensa today!

Position: Provider Support Advocate

Pearl Interactive Network is seeking to hire Remote Provider Support Advocates.

The Provider Support Advocate is responsible for providing a broad range of customer and provider experience lifecycle management support services. This includes bi-directional provider support, tracking provider interactions, ticket support, technical oversight, reporting, data sharing, and process improvements aligned with HRSA’s strategic goals.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Paid time off and holidays
• 401K eligibility
• Additional benefits supporting professional, physical, and financial well-being through our development programs

Operating Hours:

9 am - 9 pm EST, Monday - Friday

Location & Equipment:

• Broadband internet (min 25 Mbps download, 5 Mbps upload), no satellite
• Ethernet connection required
• Private, quiet workspace at home
• Computer, monitor(s), and headset provided

Job Duties:

• Handle provider inquiries (~5000/month)
• Check provider status and draft responses
• Respond using CRM platforms like Salesforce
• Conduct outreach to maintain provider satisfaction
• Manage calls regarding concerns, disputes, and technical issues
• Track interactions to improve workflows and engagement
• Address policy, technical, and payment inquiries
• Perform recoupment, audit support, and fraud risk activities
• Verify and update provider information

Job Requirements:

• High school diploma or GED
• 1-5 years customer service experience
• Bilingual in Spanish preferred
• Government clearance preferred
• Training and certification required
• Knowledge of government programs
• Ability to type at least 20 WPM

Physical & Additional Requirements:

Must be able to stand, walk, sit, use hands, reach, talk, hear, and occasionally lift up to 10 pounds. Vision requirements include close and distance vision, depth perception, and focus adjustment.

This description provides a general overview; duties may evolve as needed. Pearl reserves the right to amend responsibilities.

Background & Compliance:

Background checks, drug screening, and skills assessments are required. Pearl is an Equal Opportunity Employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.