Provider Support Advocate - Remote

Lensa; Atlanta (GA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Remote Provider Support Advocate to enhance their customer service team. This role involves managing provider inquiries, utilizing CRM tools, and ensuring high-quality support for a diverse range of clients. The position offers the flexibility of remote work while providing essential services that align with strategic goals. Ideal candidates will have a background in customer service and be comfortable navigating government programs. Join a dynamic team that values professional development and offers a comprehensive benefits package, including medical, dental, and retirement plans.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K

Professional Development Programs

Qualifications

• 1-5 years of customer service or financial service experience required.
• Familiarity with government programs and CRM systems is preferred.

Responsibilities

• Provide lifecycle management support services including provider interactions and ticket support.
• Handle approximately 5,000 provider inquiries per month using CRM platforms.

Skills

Customer Service

CRM Systems

Bilingual in Spanish

Data Management

Education

High School Diploma or GED

Tools

Salesforce

Job description

Job Description: Provider Support Advocate

Lensa, a leading career site, is seeking professionals for our client, Pearl Interactive Network, to apply via Lensa today.

Position: Remote Provider Support Advocate

Responsibilities:

• Provide customer and provider lifecycle management support services, including provider interactions, ticket support, technical oversight, reporting, data sharing, and workflow improvements in line with HRSA’s strategic goals.
• Handle approximately 5,000 provider inquiries per month, checking provider status, drafting responses, and using CRM platforms like Salesforce.
• Conduct outreach surveys, manage complex policy and technical inquiries, verify/update provider information, and perform payment and recoupment activities.

Requirements:

• High school diploma or GED
• 1-5 years of customer service or financial service experience
• Bilingual in Spanish preferred
• Familiarity with government programs and CRM systems
• Typing speed of at least 20 WPM

Work Environment & Equipment:

• Remote work with broadband internet, Ethernet connection, private workspace, and provided computer equipment.

Operating Hours: 9 am - 9 pm EST, Monday - Friday

Benefits:

• Medical, Dental, Vision, Life Insurance
• Paid time off, holidays, 401K, and professional development programs.

Physical & Background Checks: Must meet physical requirements and pass background, drug screening, and skills assessments. Pearl is an Equal Opportunity Employer.