Provider Specialist - CalWORKs Stage 1

MAOF; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

PTO and Sick Time

Medical/dental/vision insurance

403(b) Retirement Plan

Employee Assistance Program

Life insurance

Employee referral bonus

Discounts and perks

Job summary

MAOF is seeking a Provider Specialist – CalWORKs Stage 1 in Los Angeles to ensure provider files comply with county and state guidelines and to maintain accuracy across databases. You will process provider documentation, enroll providers in Pay Card and Direct Deposit, and collaborate with multiple departments to resolve inquiries and updates.

The role requires strong organizational, communication, and customer-service skills, with willingness to train others and travel if needed.

Qualifications

• Associate’s degree preferred; High School Diploma required with a minimum of two years of relevant work experience may be substituted.
• Ability to effectively train individuals in both small and large group settings.
• Strong organizational skills with the ability to multitask and manage daily workload efficiently.
• Capable of working independently with minimal supervision.
• Excellent customer service and problem-resolution skills.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and a strong problem solver.
• Sincere commitment to providing quality service to the public.
• Represent MAOF professionally and skillfully.
• Proficient in Microsoft Office applications, including Word, Excel, Power Point, and Outlook.
• Required to drive and travel. Must possess a valid California driver’s license, have an acceptable driving record, current automobile insurance, and personal vehicle at all times.
• Physically capable of operating a vehicle safely.
• Demonstrated ability to maintain cooperative and diplomatic working relationships with coworkers, supervisors, and the public.
• Ability to work collaboratively as part of a team, manage competing priorities, and meet deadlines in a dynamic environment.
• Must be fingerprinted and cleared through the Department of Justice. LiveScan clearance required.
• Regular attendance required Monday through Friday, 8:00 AM – 5:00 PM; availability to workevenings and weekends as needed. Excellent attendance and punctuality required.

Responsibilities

• Receive licensed provider packets from Resource & Referral (R&R) and process documentation to determine provider eligibility in the subsidy childcare programs.
• Update provider profiles across multiple databases to ensure data consistency and generate accurate monthly and ad hoc reports.
• Review provider documentation for completeness and accuracy; approve or reject documentation within the required timeframe and provide feedback to R&R.
• Process Trust Line applications and correspondence in compliance with county and state requirements.
• Maintain and update provider information; operational details including hours, absence policies, non-operational days, case notes, and status changes.
• Enroll providers in payment methods (Pay card and Direct Deposit) and ensure appropriate documentation is submitted and processed.
• Research provider concerns and follow customer service protocols, escalating complex issues to the supervisor when necessary.
• Analyze and interpret provider documentation to ensure it satisfies agreement and policy requirements; effectively communicate with providers to clarify expectations or resolve issues.
• Respond to inquiries from providers, parents, and internal staff regarding provider agreements.
• Address and resolve verification requests, end-of-year 1099 forms, and historical data requests from providers and other stakeholders.
• Collaborate with the Accounting and Payments Departments to address inquiries and discrepancies related to direct deposit accounts, Pay cards, and ACH returns.
• Participate in workgroups, committees, ad hoc meetings, and relevant conferences, as needed.
• Perform other duties as assigned.

Skills

Customer service

Microsoft Office

Data entry

Problem solving

Communication

Education

Associate’s degree preferred

High School Diploma required

Tools

Word

Excel

PowerPoint

Outlook

Job description

Under general supervision and in collaboration with the Program Director(s) specifically, for programs noted in this job description, the Provider Specialist is responsible for ensuring that provider files are compliant with all applicable county and state guidelines. This role involves maintaining the accuracy of provider files and updating information as needed to support the efficiency and compliance of the childcare subsidy programs.

RESPONSIBILITIES:

• Receive licensed provider packets from Resource & Referral (R&R) and process documentation to determine provider eligibility in the subsidy childcare programs.
• Update provider profiles across multiple databases to ensure data consistency and generate accurate monthly and ad hoc reports.
• Review provider documentation for completeness and accuracy; approve or reject documentation within the required timeframe and provide feedback to R&R.
• Process Trust Line applications and correspondence in compliance with county and state requirements.
• Maintain and update provider information; operational details including hours, absence policies, non-operational days,case notes, and status changes.
• Enroll providers in payment methods (Pay cardand Direct Deposit) and ensure appropriate documentation is submitted and processed.
• Research provider concerns and follow customer service protocols, escalating complex issues to the supervisor when necessary.
• Analyze and interpret provider documentation to ensure it satisfies agreement and policy requirements; effectively communicate with providers to clarify expectations or resolve issues.
• Respond to inquiries from providers, parents, and internal staff regarding provider agreements.
• Address and resolve verification requests, end-of-year 1099 forms, and historical data requests from providers and other stakeholders.
• Collaborate with the Accounting and Payments Departments to address inquiries and discrepancies related to direct deposit accounts, Pay cards, and ACH returns.
• Participate in workgroups, committees, ad hoc meetings, and relevant conferences, as needed.
• Perform other duties as assigned.

QUALIFICATIONS / REQUIREMENTS:

• Associate’s degree preferred; High School Diploma required with a minimum of two years of relevant work experience may be substituted.
• Ability to effectively train individuals in both small and large group settings.
• Strong organizational skills with the ability to multitask and manage daily workload efficiently.
• Capable of working independently with minimal supervision.
• Excellent customer service and problem-resolution skills.
• Excellent written and verbal communication skills.
• Self-motivated, proactive, and a strong problem solver.
• Sincere commitment to providing quality service to the public.
• Represent MAOF professionally and skillfully.
• Proficient in Microsoft Office applications, including Word, Excel, Power Point, and Outlook.
• Required to drive and travel. Must possess a valid California driver’s license, have an acceptable driving record, current automobile insurance, and personal vehicle at all times.
• Physically capable of operating a vehicle safely.
• Demonstrated ability to maintain cooperative and diplomatic working relationships with coworkers, supervisors, and the public.
• Ability to work collaboratively as part of a team, manage competing priorities, and meet deadlines in a dynamic environment.
• Must be fingerprinted and cleared through the Department of Justice. LiveScan clearance required.
• Regular attendance required Monday through Friday, 8:00 AM – 5:00 PM; availability to workevenings and weekends as needed. Excellent attendance and punctuality required.

MAOF Sponsored Benefits:

At MAOF, we are committed to supporting the overall well-being of our employees. We are proud to offer a comprehensive package of benefits and perks for full-time employees, with select benefits also available to part-time employees.

• Personal Time Off(PTO) - Vacation/personal days or sick time).
• Paid Sick Time – 48hours
• Bereavement Leave – 5paid days.
• Jury Duty – 5 paid days.
• Medical, dental, and vision insurance Paid 100% by MAOF.
• 403(b) Retirement Plan- 5% employer match – 100% vested.
• Basic Life and Accidental Insurance.
• Pet Insurance.
• Supplemental life insurance.
• Employee Assistance(EAP) – For team members and dependents; counseling, legal assistance, financial planning, identity theft, etc.
• Supplemental Cancer, Disability, and Accident plans.
• Employee referral bonus (referring employee earns $500 for each new hire who completes 90 days.
• Discounts for AT&T wireless, movie tickets, amusement parks, and much more.
• Public Service Loan Forgiveness.
• Credit Union Membership

Contact information if you would like more information regarding this position.

Phone Number: [phone] Fax Number: [phone] Website: www.maof.org Email: [e-mail]

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Please view Equal Employment Opportunity Posters provided by OFCCP here.

Provider Specialist - CalWORKs Stage 1