Provider Solutions Representative

Jobtailor; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Jobtailor is seeking an office administrator with strong communication skills to support clients, medical providers, and internal teams. The role involves multi-tasking across accounts, billing, and document handling within a fast-paced environment.

Ideal candidates have 1-2 years in office settings, familiarity with law firms or collections, and proficient use of Excel, Word, and Outlook. A high school diploma or GED is required, with potential for growth and cross-functional collaboration.

Qualifications

• High School Diploma or GED required.
• 1-2 years of work experience in an office or contact center environment preferred.
• Previous experience with law firms, accounts, or collections preferred.
• Knowledge or experience with personal injury, medical billing, or custodian of records a plus.
• Strong negotiation skills a plus but not required.
• Able to meet and exceed goals and adapt to changing processes.

Responsibilities

• Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
• Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
• Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
• Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
• Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
• Develop rapport with the attorneys, firms, and medical providers.

Skills

Communication skills

Multitasking

Attention to detail

Microsoft Excel

Microsoft Word

Microsoft Outlook

Customer service

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Responsibilities

• Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
• Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
• Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
• Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
• Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
• Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
• Develop rapport with the attorneys, firms, and medical providers.

Requirements

• High School or GED required
• 1-2 years of work experience related to office type environment, contact center environment preferred
• Previous experience with law firms, in account management, customer service or collections preferred
• Knowledge or experience with personal injury, medical billing, custodian of records a plus
• Negotiation skills a plus but not required
• Self-motivated with desire to build great relationships, and able to meet and exceed goals
• Ability to multitask from application to application while on the phone and the computer is a must
• Able to adapt to change and pivot easily between tasks and process changes
• Ability to work quickly and accurately to meet tight deadlinesExcellent verbal and written communication skills to handle interactions with attorneys and medical providers
• Ability to operate efficiently and effectively within a continuous evolving environment
• Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook