Representative - Account Resolution (Legal & Medical)

Libra Solutions; Las Vegas (NV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

A leading solutions provider in Las Vegas seeks a goal-oriented Representative to enhance financial and customer experience results. Responsibilities include managing a portfolio of cases and asset recovery from medical facilities, all while delivering exceptional results. Ideal candidates will have an Associates Degree, at least 2 years of experience in office or contact center environments, and strong communication skills. Competitive compensation and benefits, including medical and 401k plans, are offered.

Qualifications

• 2+ years of work experience in an office or contact center environment.
• Experience in Healthcare, Legal, Insurance, or Financial Services.
• Strong collaboration skills with team members.

Responsibilities

• Manage a dynamic portfolio of assigned cases.
• Recover MoveDocs assets from medical facilities.
• Deliver exceptional customer experience results.

Skills

Excellent communication skills

Ability to build relationships

Knowledge of claims law

Self-motivated

Education

Associates Degree

Job description

Overview

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Responsibilities

• MoveDocs is looking for a highly responsive, goal-oriented Representative who will bring energy, expertise, and drive to impact financial and customer experience results within our Special Resolutions team. This role is multi-faceted, primarily involving recovering MoveDocs assets from medical facilities while preserving and/or improving existing relationships.
• The successful candidate is a subject matter expert in advancing Customer/Partner Experience, Operational Performance, Collections strategies and can enact identified performance improvement recommendations.
• The qualified candidate will be expected to directly manage a dynamic portfolio of assigned cases, act as a back-up for Team Members away from their desk or out of the office and deliver exceptional customer experience results while driving to identified performance targets.
• This position is based in our Las Vegas, NV office.

Qualifications

• Associates Degree required.
• 2+ years of work experience in an office type environment or contact center environment.
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries – specific experience in personal injury, with applicable medical knowledge and claims law.
• Preferred experience in claims, legal and/or personal injury
• Must have excellent communication skills, both verbal and written and the ability to be collaborative with other members of the team.
• Self-motivated with desire to build great relationships, and able to meet and exceed goals.
• Able to adapt to change and pivot easily between tasks and process changes.
• Ability to work quickly and accurately to meet tight deadlines.
• Excellent verbal and written communication skills to handle interactions with attorneys and medical providers.
• Ability to operate efficiently and effectively within a continuous evolving environment.

Benefits

We offer competitive compensation and benefits that include medical, dental, vision, life insurance plans, 401k with company match and paid time off.