Representative, Special Resolutions

Libra Solutions; Charlotte (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

401(k) with company match

Medical plans

Job summary

Libra Solutions seeks a Representative, Special Resolutions in Charlotte, NC to assess complex personal injury cases and collaborate with law firms, medical providers, and insurers. You will apply negotiation skills and knowledge of contracts to achieve favorable resolutions while delivering strong customer service.

The role focuses on stakeholder coordination, performance targets, and providing coverage for the team as needed in a fast-paced office environment.

Qualifications

• High School diploma or GED required.
• At least 2 years in an office or contact center.
• Experience in Healthcare, Legal, Insurance, or Financial services, with personal injury.
• Strong data-driven decision making for process improvements.
• Excellent verbal and written communication, collaboration with attorneys and providers.
• Able to work in Charlotte, NC in-office.
• Self-motivated, relationship-focused, and goal-oriented.
• Adaptable to changing processes and tight deadlines.

Responsibilities

• Manage a portfolio of customer cases.
• Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress.
• Negotiate case resolutions by adapting strategies with law firms, providers, clients, and insurers.
• Meet customer experience and financial performance targets.
• Ensure service levels and SLAs are met.

Skills

Negotiation

Data-driven decisions

Verbal communication

Written communication

Relationship management

Time management

Education

High School diploma or GED

Job description

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers. We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Representative, Special Resolutions will assess complex cases and collaborate with law firms, medical providers, and insurance carriers to achieve mutually beneficial resolutions. The ideal candidate demonstrates strong decision‑making skills and consistently delivers results aligned with targeted performance goals.

This individual will serve as a subject matter expert in customer and partner experience, operational performance, negotiation, and collections strategies. They will also help implement performance improvement initiatives that support team and organizational objectives.

In this role, the candidate will manage a dynamic portfolio of assigned cases, provide coverage for team members during absences, and deliver exceptional customer service while meeting established performance metrics.

The successful candidate will possess experience working with personal injury cases and demonstrate strong negotiation skills, contract knowledge, and excellent verbal and written communication abilities. The ideal candidate is also forward‑thinking, strategic in their approach to problem‑solving, and capable of navigating complex case dynamics to achieve effective resolutions.

This position is based in our Charlotte, NC office.

Essential Functions:

• Manage a portfolio of customer cases
• Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress
• Negotiate case resolutions by adapting strategies to unique circumstances of each case while collaborating with law firms, medical providers, clients, and insurance carriers
• Meeting customer experience and financial performance targets
• Ensuring service levels and performance metrics (SLAs) are met

Requirements

• High School diploma or GED required
• Minimum of 2 years of experience in an office or contact center environment
• Experience in Healthcare, Legal, Insurance, or Financial Services Industries, with specific experience in personal injury cases, including medical knowledge and claims law
• Strong ability to leverage technology and data‑driven insights to support decision‑making and process improvements
• Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors
• Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers
• Self‑motivated, relationship‑focused, and goal‑oriented
• Adaptable to change, able to pivot between tasks and evolving processes efficiently
• Capable of working quickly and accurately under tight deadlines
• Able to operate effectively in a continuously evolving environment
• Must be able to work in‑office in Charlotte, NC

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.