Provider Service Representative

The Nagler Group; Portland (ME); Hybrid; USD 28,000 - 33,000; Full time

Job summary

The Nagler Group is recruiting for a Provider Service Representative in Portland, ME. This hybrid position supports healthcare providers with questions related to insurance coverage, benefits, eligibility, and other plan-related matters.

Responsibilities include responding by phone, researching questions using multiple systems, and documenting interactions while collaborating with internal teams to resolve issues. The role requires strong communication and a detail-oriented approach.

Qualifications

• 3+ years of customer service experience in an office environment.
• Strong phone, communication, and problem-solving skills.
• Excellent attention to detail and follow-through.
• Strong computer skills and ability to navigate multiple systems.
• Healthcare experience is a plus, but not required.

Responsibilities

• Respond to provider inquiries by phone and deliver excellent customer service
• Research questions and troubleshoot issues using multiple systems
• Provide accurate information and clearly communicate next steps
• Document interactions and follow up on unresolved issues
• Collaborate with internal teams as needed

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Multitasking

Systems navigation

Education

High school diploma or equivalent

Job description

A well-known healthcare organization in Portland, ME is Provider Service Representative to join their team!. This role will support healthcare providers with questions related to insurance coverage, benefits, eligibility, and other plan-related matters.

Responsibilities

• Respond to provider inquiries by phone and deliver excellent customer service
• Research questions and troubleshoot issues using multiple systems
• Provide accurate information and clearly communicate next steps
• Document interactions and follow up on unresolved issues
• Collaborate with internal teams as needed

Qualifications

• 3+ years of customer service experience in an office environment
• Strong phone, communication, and problem-solving skills
• Excellent attention to detail and follow-through
• Strong computer skills and ability to navigate multiple systems
• High school diploma or equivalent
• Healthcare experience is a plus, but not required

Pay: $20 –$24/hour, depending on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Location: Hybrid out of Portland, ME