Provider Relations & Compliance Specialist

State of Florida; Gainesville (FL); On-site; USD 38,000 - 41,000; Full time

Job summary

Agency for Persons with Disabilities in Florida seeks a Provider Liaison to independently perform duties related to quality improvement, training, and remediation planning for provider service delivery. The role requires reviewing deficiency reports, guiding remediation, and coordinating with external agencies to ensure compliance and timely actions.

The position emphasizes exceptional customer service, HIPAA awareness, and travel for wellness visits and meetings with providers across the state.

Qualifications

• Highschool Diploma or its equivalent.
• Valid Driver’s license and willingness to travel for work purposes.
• Proficiency with Microsoft Office Suite.
• Ability to work with individuals with developmental disabilities.

Responsibilities

• Review the 010 reports and identify deficiencies needing correction; notify provider and provide remediation plan.
• Ensure remediation within required timeframes and add activities to remediation tracker.
• Follow up to address rights and health and safety alerts within timeframes.
• Address provider complaints and ensure client health and safety issues are addressed promptly.
• Require a plan of remediation for all verified complaints and add to tracker.
• Conduct wellness visits within 72 hours for Abuse, Neglect or Exploitation cases in APD facilities and programs.
• Assist in completing the Provider Adverse Action form for administrative actions or terminations.
• Ensure Corrective Action Plans for deficiencies involving APD facilities in annual reviews.
• Collaborate with APD waiver, clinical teams and external agencies to address provider performance.

Skills

Customer service

Multitasking

Travel willingness

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Agency for Persons with Disabilities in Florida seeks a Provider Liaison to independently perform duties related to quality improvement, training, and remediation planning for provider service delivery. The role requires reviewing deficiency reports, guiding remediation, and coordinating with external agencies to ensure compliance and timely actions.

The position emphasizes exceptional customer service, HIPAA awareness, and travel for wellness visits and meetings with providers across the state.