Provider Quality & Compliance Liaison

My Florida CFO; Orlando (FL); On-site; USD 38,000 - 41,000; Full time

Job summary

Agency for Persons with Disabilities in Florida seeks a Provider Liaison to independently improve provider service delivery, train and assist providers, investigate complaints, and ensure remediation plans meet regulatory standards. The role works with QA organizations and external agencies to uphold HIPAA and reporting requirements.

The position emphasizes collaboration with internal teams and external partners to protect beneficiaries and improve care quality while reporting to APD offices in

Qualifications

• Knowledge of Microsoft Office programs (Word, Excel, Outlook, Teams, SharePoint).
• Ability to provide responsive customer service to diverse populations.
• Willingness to travel for work purposes.

Responsibilities

• Review QIO reports and identify deficiencies; provide remediation templates.
• Track remediation activities and ensure timely completion.
• Follow up with providers to address health and safety alerts within timeframes.
• Follow up on provider complaints and address client health and safety issues.
• Require a remediation plan for all verified complaints.
• Add complaints to the remediation tracker.
• Conduct wellness visits within 72 hours for allegations of Abuse Neglect or Exploitation (ANE).
• Assist in completing the Provider Adverse Action Request Form.
• Generate Corrective Action Plans for deficiencies in annual QIO reviews.
• Collaborate with APD waiver and clinical teams on complaints.
• Coordinate with external agencies (MPI, QIO, MFCU) on provider performance.
• Perform other related duties as assigned.

Skills

Microsoft Office

iConnect

Education

Highschool Diploma or equivalent

Job description

Agency for Persons with Disabilities in Florida seeks a Provider Liaison to independently improve provider service delivery, train and assist providers, investigate complaints, and ensure remediation plans meet regulatory standards. The role works with QA organizations and external agencies to uphold HIPAA and reporting requirements.

The position emphasizes collaboration with internal teams and external partners to protect beneficiaries and improve care quality while reporting to APD offices in