PROVIDER LIAISON - 67053398

State of Florida; Gainesville (FL); On-site; USD 38,000 - 41,000; Full time

Job summary

Agency for Persons with Disabilities in Florida seeks a Provider Liaison to independently perform duties related to quality improvement, training, and remediation planning for provider service delivery. The role requires reviewing deficiency reports, guiding remediation, and coordinating with external agencies to ensure compliance and timely actions.

The position emphasizes exceptional customer service, HIPAA awareness, and travel for wellness visits and meetings with providers across the state.

Qualifications

• Highschool Diploma or its equivalent.
• Valid Driver’s license and willingness to travel for work purposes.
• Proficiency with Microsoft Office Suite.
• Ability to work with individuals with developmental disabilities.

Responsibilities

• Review the 010 reports and identify deficiencies needing correction; notify provider and provide remediation plan.
• Ensure remediation within required timeframes and add activities to remediation tracker.
• Follow up to address rights and health and safety alerts within timeframes.
• Address provider complaints and ensure client health and safety issues are addressed promptly.
• Require a plan of remediation for all verified complaints and add to tracker.
• Conduct wellness visits within 72 hours for Abuse, Neglect or Exploitation cases in APD facilities and programs.
• Assist in completing the Provider Adverse Action form for administrative actions or terminations.
• Ensure Corrective Action Plans for deficiencies involving APD facilities in annual reviews.
• Collaborate with APD waiver, clinical teams and external agencies to address provider performance.

Skills

Customer service

Multitasking

Travel willingness

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

This position is not a Telework position.

Requisition No: 887393 Agency: Agency for Persons with Disabilities Working Title: PROVIDER LIAISON - 67053398 Pay Plan: Career Service Position Number: 67053398 Salary: $38,264.00 to $41,025.40 Annually Posting Closing Date: 11/20/2026 Total Compensation Estimator Tool Agency For Persons With Disabilities POSITION: HUMAN SERVICES PROGRAM SPECIALIST - Career Service WORKING TITLE: Provider Liaison POSITION NUMBER: 67053398 OPEN COMPETITIVE OPPORTUNITY CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. This position is not a Telework position. Benefits The Benefits of Working for the State of Florida Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com .
• Paid Maternity and Parental Leave.

The Agency seeks team members who contribute to a culture that develops individuals and strengthens teams through transparency and a commitment to professional growth. Team members are expected to provide exceptional customer service, demonstrate humility, recognize and share credit with others, remain self-motivated, and exercise sound judgment and awareness in team interactions and group dynamics. This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

• Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

SALARY RANGE $38,264.00 - $41,025.40 Annually $1,471.69 - $1,577.90 Bi-weekly

Position Summary This is a professional position responsible for independently performing a variety Of duties related to quality improvement and enhancement of provider service delivery practices, training and technical assistance, researching provider related complaints, ensuring providers who are not in compliance submit and follow a plan Of remediation which is responsive to cited deficiencies, directing providers to the Agency for Health Care Administration (AHCA) when billing discrepancies are identified, documenting communication with providers and stakeholders to address identified concerns, collaborating with external stakeholders including the Quality Improvement Organization (GIO), Medicaid Program Integrity (MPI) and the Medicaid Fraud Control Unit ( MFCU) as while upholding HIPAA requirements.

The Work You Will Do

• Review the 010 reports and identify deficiencies needing correction. Notify the provider of deficiencies needing correction and provide a plan of remediation template for provider completion.
• Review the provider plan of remediation to ensure all deficiencies are remediated within required timeframes and add remediation activities onto the remediation tracker.
• Follow up with the provider to ensure all rights and health and safety alerts are addressed within required timeframes.
• Follow up on any provider’s complaints received. Ensure any identified client health and safety issues are immediately addressed.
• Require a plan of remediation for all verified complaints.
• Add the complaint onto the remediation tracker.
• Conduct wellness visits within 72 hours as assigned for allegations of Abuse Neglect or Exploitation (ANE) in APD licensed facilities, Adult Day Training programs and supported living arrangements using the wellness visit template.
• Assist in completion Of the Provider Adverse Action Request Form for request for administrative complaints or provider terminations.
• Ensure that a Corrective Action Plan is generated for all deficiencies involving APD licensed facilities in annual QIO reviews.
• Collaborate with the APD waiver team and clinical team in researching complaints.
• Collaborate with external agencies (MPI, QIO, MFCU) in addressing provider performance concerns.
• Perform other related duties as assigned.

Minimum Qualifications

• Highschool Diploma or its equivalent.
• Valid Driver’s license or Other efficient means of transportation and Willing to travel for work purposes.

Knowledge Of

Knowledge, Skills, And Abilities

• Microsoft Office Programs (Word. Excel, Outlook, Teams, SharePoint).
• IConnect to complete business processes.

Ability To

• Demonstrate and provide responsive customer service.
• Work with individuals with developmental disabilities.
• Multi- task effectively.
• Use tracking systems to monitor and complete assignments within required timeframes.
• Travel to complete wellness visits, attend provider quarterly meetings, attend other meetings as assigned