Provider & Patient Experience Coordinator (Part Time)

Premier Medical Group of the Hudson Valley; Colonial Heights (NY); Hybrid; USD 41,000 - 48,000; Part time

Benefits offered by this job

Medical Insurance

Dental Coverage

Vision Coverage

401K

Paid time off

Tuition reimbursement

Hybrid schedule

Job summary

Premier Medical Group of the Hudson Valley is hiring a Provider & Patient Experience Coordinator for a part-time hybrid role in the Hudson Valley, NY. You will coordinate provider administrative functions while ensuring exceptional patient experience and serve as the primary liaison for patient concerns.

Ideal candidates have 3–5 years in healthcare operations, an Associate’s degree (Bachelor’s preferred), and strong skills in Microsoft Office and EMR systems.

Qualifications

• Associate's degree required; Bachelor’s degree in Healthcare Administration, Business Administration, or related field preferred.
• 3-5 years of experience in healthcare operations, medical practice management, patient experience, or provider support.
• Experience working with physicians and advanced practice providers; EMR experience.
• Strong customer service, conflict resolution, and organization skills.
• Knowledge of HIPAA and patient confidentiality.

Responsibilities

• Serve as primary contact for patient complaints, concerns, and service recovery.
• Ensure patient concerns acknowledged within 24-48 hours.
• Investigate issues and collaborate with leadership to resolve promptly.
• Monitor and improve patient satisfaction initiatives.
• Review and trend patient feedback for operational improvements.
• Monitor Press Ganey scores and present reports to leadership.
• Coordinate and maintain provider PTO schedules and monthly call schedules.
• Coordinate provider schedule adjustments and coverage; assist with special projects.
• Manage attorney requests for medical records and ensure timely completion.

Skills

Interpersonal skills

Customer service

HIPAA knowledge

Organizational skills

Project management

Microsoft Office

EMR systems

Analytical skills

Communication

Education

Associate's degree

Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

Looking for a Great Place to Work in the Hudson Valley ... We’re Hiring!

Premier Medical Group is comprised of more than 500 dedicated team members who make patient care a top priority every day.

As an all-specialty medical practice, Premier Medical Group offers depth of care in both medical and surgical specialties in the fields of urology, gastroenterology, cardiology, rheumatology, neurology, podiatry, dermatology, gynecology, plastic surgery, and internal medicine, including pulmonology, nephrology, and family practice.

We offer a full range of competitive and innovative benefits to our employees, including comprehensive medical insurance, dental and vision coverage, generous paid time-off, paid holidays, 401K, tuition reimbursement, and much more!

If you’re looking to join a team of exemplary employees, you’re committed to providing exceptional patient care, and you personify our core values, then we encourage you to explore our current openings.

Current Openings

Who We Are

Life at PMG

Current Openings

Position:Provider & Patient Experience Coordinator (Part Time)

Location: 50 Eastdale Avenue North

Poughkeepsie, NY

Job Id:2187

# of Openings:1

Position: Provider & Patient Experience Coordinator (Part Time)

Location: Hybrid - 50 Eastdale Ave Poughkeepsie NY 12603

Division: Operations

Department: Urology

Classification: Non-Exempt Hourly Part Time (25 hours per week)

Reports to: Director of Operations

About Premier Medical Group:

Premier Medical Group of the Hudson Valley is a leading multi-specialty medical practice dedicated to delivering exceptional, patient-centered care across multiple locations in New York. With over 550 employees and a strong provider network, we are committed to clinical excellence, operational efficiency, and outstanding patient experience. We strive to recruit and retain top-tier clinical and non-clinical talent that reflects our values, supports our mission, and drives our continued growth.

Summary/Primary Role:

The Provider & Patient Experience Coordinator is responsible for coordinating provider administrative functions while ensuring exceptional patient experience. This position serves as the primary liaison for patient concerns, provider scheduling activities, legal record requests, and operational support. The coordinator works collaboratively with providers, practice leadership, and clinical teams to improve patient satisfaction, streamline provider operations, and ensure timely follow-up on patient and administrative requests.

(Management may amend or assign duties and responsibilities to this job at any time)

• Serve as the primary contact for patient complaints, concerns, and service recovery.
• Ensure all patient concerns are acknowledged within 24-48 hours.
• Investigate patient issues and collaborate with leadership to resolve concerns promptly.
• Monitor and improve patient satisfaction initiatives.
• Review and trend patient feedback to identify opportunities for operational improvement.

Press Ganey

• Monitor Press Ganey patient satisfaction scores.
• Review patient comments and identify trends.
• Develop action plans with clinic and administrative leadership to improve patient experience metrics.
• Present patient satisfaction reports to leadership as needed.

Provider Operations

• Coordinate and maintain provider PTO schedules.
• Develop and distribute monthly provider call schedules.
• Coordinate provider schedule adjustments and coverage.
• Coordinate discharge from specialty care when appropriate.
• Assist leadership with special projects and departmental initiatives.

Attorney Requests

• Manage incoming attorney requests for medical records and documentation.
• Coordinate with Health Information Management (HIM) and providers to ensure timely completion.
• Track requests and maintain compliance with legal and organizational policies.
• All other duties and responsibilities as assigned.

Knowledge & Skills

• Excellent interpersonal and communication skills.
• Strong customer service and conflict-resolution abilities.
• Knowledge of HIPAA and patient confidentiality.
• Organizational and project management skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office and EMR systems.
• Strong analytical and problem-solving skills.

Qualifications

Education

• Associate's degree required; Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.

Experience

• 3-5 years of experience in healthcare operations, medical practice management, patient experience, or provider support.
• Experience working with physicians and advanced practice providers preferred.Experience with electronic medical records (EMR) systems.

Supervisory Responsibility:

This position does not have supervisory responsibility.

Expected Hours of Work:

An Employee must work a minimum of thirty (30) hours per week to maintain full-time status for benefits eligibility purposes, consistent with the requirements of the Affordable Care Act (ACA) and the Practice's benefits plan. Notwithstanding this benefits eligibility threshold, the expectations of the position require employees to work an average of forty (40) hours per week, with overtime required as scheduled based on operational needs. Non-exempt employees are eligible for overtime pay in accordance with applicable federal and state wage and hour laws. Exempt employees may be required to work additional hours as necessary to fulfill the responsibilities of their position and are not eligible for overtime compensation. Overtime requirements and scheduling will be determined by the operational needs of the organization.

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining an employee’s base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, and internal equity). Premier Medical Group also offers a comprehensive set of benefits to compliment the base salary. The base hourly range for this position is $30.00-$35.00 per hour.

Travel Requirements:

• If travel is needed, travel is primarily within PMG’s service area and is expected during normal business hours, with some flexibility as operational needs require.

This position operates in a clinical outpatient setting and routinely involves direct interaction with patients, providers, and clinical staff. The work environment may involve exposure to infectious disease, bodily fluids, medical equipment, cleaning agents, and varying patient conditions. Standard precautions, PPE, and adherence to safety protocols are required at all times.

Physical Demands:

The physical demands described below are representative of those necessary to successfully perform the essential functions of this role:

• This is a safety-sensitive position, requiring alertness, sound judgment, and adherence to patient safety standards at all times.
• Regularly required to stand, walk, and move between rooms throughout the day.
• Frequent bending, reaching, and lifting or moving supplies and equipment up to 25 pounds;
• Ability to communicate clearly in person, by phone, and through electronic systems.

Additional:

This job description provides a general overview of the expectations and basic duties of the job and is not a comprehensive list of all duties and responsibilities.Premier Medical Group will assign additional duties and tasks that it deems necessary to meet the requirements of the position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an hybrid role based in the Hudson Valley, NY. No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Premier Medical Group does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.