Patient Services Representative

Hudson Health

New York (NY)

Hybrid

USD 27,552 - 30,307

Full time

14 days+

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Benefits offered by this job

401(k)

Commuter assistance

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Work from home

Private practice

Job summary

Hudson Health is seeking a Patient Services Representative in New York, NY. The role focuses on welcoming patients, verifying insurance, processing arrivals, and collecting balances while supporting scheduling and phone inquiries.

The ideal candidate has 2–5 years in a medical setting, is proficient with Athena Health, Word, and Excel, and demonstrates outstanding communication and organizational skills. Hybrid work is offered in NYC offices.

Qualifications

Graduate with a BA/BS degree.
2–5 years of experience in a medical practice or hospitality.
Experience assisting patients and coordinating front desk tasks.
Proficiency with EMR systems and standard office software.

Responsibilities

Meet and greet patients and visitors in a friendly, professional manner.
Verify insurance eligibility and patient demographics for new and returning visits.
Process patient arrivals quickly and accurately to keep wait times low.
Collect copays, deductibles, and outstanding balances while maintaining good relationships.
Assist with scheduling and confirming appointments, and manage call flow.
Respond to incoming calls and route inquiries to the appropriate team.

Skills

Leadership

Communication

Problem-solving

Microsoft Word

Microsoft Excel

Medical terminology

Bilingual

Education

BA/BS degree

Tools

Athena Health

Job description

Hudson Health (Medical + Mind), was established in 2010 as a modern, fully‑integrated medical practice that offers a diverse ecosystem of cutting‑edge treatments across pain management, functional medicine, wellness, interventional mental health, and regenerative medicine. Unique in its east‑ meets‑west approach to healing, Hudson Health creates an experiential and holistic healing journey for each patient in its Tribeca and West Village locations. Our team of dedicated board‑certified doctors and wellness providers bring expertise in 10+ diverse specialties. Our practitioners work collaboratively to tailor comprehensive treatment plans based on The Hudson Method, a care algorithm that has been perfected over the course of 12+ years treating 50K patients.

Hudson Medical: is the primary division of Hudson Health. Established in 2010 as an interventional Pain Management practice, Hudson Medical’s clinical expertise spans Pain Management, Anesthesiology, Neurology, Sports Medicine and Regenerative Medicine. Through the implementation of a proprietary treatment algorithm, Hudson Medical’s practitioners work in tandem to deliver personalized treatment plans that relieve acute and chronic pain, while also optimizing the body’s overall mobility. Hudson Medical’s physicians constantly evolve their practices to integrate the latest clinical research and cutting‑edge innovations.

Most recently, the team expanded their Regenerative Medicine treatments to include minimally‑invasive cellular and tissue engineering therapies designed to help patients recover from injuries faster and without the associated risks of surgery.

Hudson Medical is actively seeking a passionate and tenacious Patient Services Representative. S/He will be responsible for ensuring a friendly and compassionate organization. In this role, you will work as the initial point of contact of our medical office and provide assistance to our patients and other visitors. You will be responsible for corresponding with patients, maintaining the organization of our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Responsibilities

Assist in the day‑to‑day operations of a high volume multi‑specialty practice
Meet and greet patients, verify insurance eligibility and demographics
Process patient arrivals quickly and efficiently
Collect patients copayments, deductible and patient’s balances
Assist with scheduling and confirming appointments
Answers incoming calls

Desired Skills and Experience

Strong leadership skills, attention to detail, and excellent communication skills
Competence in EMR Athena Health, Microsoft Word and Excel
Excellent problem‑solving skills
Ability to handle stressful situations with tact and professionalism
Ability to communicate effectively, both orally and in writing
Demonstrate logical reasoning and critical thinking skills
Detail oriented with highly organized work skills
Effective listening skills with excellent customer satisfaction skills
Knowledge of medical terminology and treatment processes
Secondary language is a plus (Cantonese, Mandarin, Spanish)

Education and Certification

Graduate with a BA/BS degree
2 – 5 years of experience in a medical practice or hospitality

We hope we sparked your interest. If you are ready to apply, please send your resume and application to hr@hudsonmedical.com. We look forward to receiving your application.

Job Type: Full‑time

Pay: $20.00 – $22.00 per hour