Provider Operations Specialist

wvumedicine; Minneapolis (MN); On-site; USD 90,000 - 120,000; Full time

Job summary

SMG System Medical Group in Morgantown, WV seeks a dynamic healthcare operations project professional to lead cross-functional initiatives in provider services and administration. You will coordinate with IT, HR, finance, and clinical teams to drive initiatives, manage timelines, and ensure compliant, transparent reporting.

The role requires 2+ years in healthcare operations or project management, a bachelor’s degree, and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two years of healthcare operations or project management experience.
• Proficiency with Microsoft Office including Excel, Word, PowerPoint.

Responsibilities

• Support data collection, cleaning, preprocessing, and exploratory analysis for modeling and reporting.
• Assist leadership in achieving operational and financial objectives while supporting quality and service initiatives.
• Participate in project planning, including goals, timelines, staffing, and resource allocation.
• Develop and maintain project scope, schedules, and work plans.
• Monitor progress and communicate status, risks, and challenges to leadership.
• Manage project documentation, timelines, scope, estimates, and reporting.
• Coordinate with clinical teams, IT, vendors, and leadership to ensure project success.
• Identify risks or issues and facilitate mitigation strategies.
• Support change management with documentation and communication of outcomes.
• Coordinate internal and external project resources including consultants and staff.
• Assist in maintaining staffing levels and overseeing contracted vendors.
• Schedule meetings and events to support timelines.
• Facilitate cross-functional meetings and status reviews with stakeholders.
• Provide regular status reporting on timelines, scope, resources, and deliverables.
• Maintain catalog of active projects and associated documentation.
• Support provider contract management activities, amendments, renewals, and terminations.
• Ensure provider compensation structures and terms are documented accurately.
• Maintain provider workforce records including Epic SER maintenance and Workday records.
• Collaborate with HR, payroll, finance, and operations for accurate workforce setup.
• Support regulatory compliance and quality improvement initiatives.
• Participate in committees and departmental initiatives as assigned.

Skills

Project coordination

Analytical skills

Cross-functional collaboration

Written and verbal communication

Confidentiality handling

Education

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Master’s degree in Healthcare Administration, Business Administration, or related discipline

Project management certification (PMP, etc.)

Tools

Epic

Workday

QGenda

Job description

Minimum Qualifications

• 1. Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• 2. Equivalent combination of education and experience may be considered.
• 3. Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.

Experience

• 1. Two (2) years of experience in healthcare operations, project management, provider services, or medical group administration.
• 2. Experience coordinating projects, operational initiatives, or provider‑related processes in a healthcare environment.
• 3. Experience collaborating with cross‑functional teams including clinical operations, IT, HR, finance, and administration.

Preferred Qualifications

Education, Certification, and/or Licensure

• 1. Master’s degree in Healthcare Administration, Business Administration, or related discipline.
• 2. Project management training or certification.
• 3. Experience with Epic, Workday, QGenda, or similar healthcare enterprise systems.

Experience

• 1. Experience supporting provider contract management or compensation models.
• 2. Experience supporting system‑wide operational or clinical initiatives.
• 3. Experience in physician enterprise or hospital‑based operations.

Core Duties and Responsibilities

Support data collection, cleaning, preprocessing, and exploratory analysis to prepare datasets for modeling and reporting.

1. 1. Assist leadership in achieving operational and financial objectives while supporting quality and service initiatives.
2. 2. Participate in project planning activities including review of project proposals to determine goals, timelines, funding, staffing needs, and resource allocation.
3. 3. Develop and maintain project scope documentation, project schedules, and project work plans for assigned initiatives.
4. 4. Monitor project progress and communicate status updates, risks, and challenges to leadership and stakeholders.
5. 5. Manage project documentation including timelines, scope definitions, cost estimates, and reporting.
6. 6. Coordinate with clinical teams, IT, vendors, and operational leadership to ensure successful project execution.
7. 7. Identify project risks or operational issues and elevate appropriately while facilitating mitigation strategies.
8. 8. Support change management processes including documentation and communication of change control outcomes.
9. 9. Coordinate internal and external project resources including consultants, vendors, and operational staff.
10. 10. Assist in maintaining acceptable levels of project staffing and support oversight of contracted vendors when appropriate.
11. 11. Schedule project meetings, events, and team activities to support leadership expectations and project timelines.
12. 12. Facilitate cross‑functional meetings and project status reviews with stakeholders.
13. 13. Provide regular project status reporting including updates on timelines, scope, resources, and deliverables.
14. 14. Maintain catalog and tracking of active projects, improvement initiatives, and associated documentation.
15. 15. Support provider contract management activities including contract requests, amendments, renewals, and terminations.
16. 16. Ensure provider compensation structures and operational terms are documented accurately.
17. 17. Maintain provider workforce records including Epic SER maintenance and Workday provider or contingent worker records.
18. 18. Collaborate with HR, payroll, finance, and operational teams to ensure accurate workforce and compensation setup.
19. 19. Support regulatory compliance initiatives, quality improvement efforts, and operational process improvements.
20. 20. Participate in committees, departmental initiatives, and special projects as assigned.

Physical Requirements

1. 1. Ability to sit or stand for extended periods while working at a computer workstation.
2. 2. Ability to communicate effectively in person, virtually, and via telephone.
3. 3. Ability to occasionally lift or move materials up to 10 pounds.

Working Environment

1. 1. Work is performed primarily in an office or healthcare administrative environment.
2. 2. Occasional travel to organizational sites or meetings may be required.

Skills and Abilities

1. 1. Ability to manage multiple projects and priorities simultaneously.
2. 2. Strong analytical, organizational, and problem‑solving skills.
3. 3. Ability to work collaboratively across multidisciplinary teams.
4. 4. Strong written and verbal communication skills.
5. 5. Ability to maintain confidentiality and handle sensitive information.

Additional Job Description

Scheduled Weekly Hours: 40

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

SMG System Medical Group

Cost Center

671 SMG Corporate Admin

Address

3040 University AveMorgantownWest Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.