Provider Operations & Contracts Specialist

WVU Medicine; Bensley (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

SMG System Medical Group in Morgantown, WV, is seeking a Provider Operations Specialist to support operational, contractual, and workforce management for employed and contracted providers. You will coordinate contract processes, assist with project planning, and ensure data integrity across Epic and Workday systems.

The role partners with clinical leadership, IT, finance, legal, HR, and operations to implement initiatives and maintain regulatory compliance.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• Equivalent combination of education and experience may be considered.
• Proficiency with Microsoft Office applications including Excel, Word, and PowerPoint.

Responsibilities

• Support data collection, cleaning, preprocessing, and exploratory analysis to prepare datasets for modeling and reporting.
• Assist leadership in achieving operational and financial objectives while supporting quality and service initiatives.
• Participate in project planning activities including review of project proposals to determine goals, timelines, funding, staffing needs, and resource allocation.
• Develop and maintain project scope documentation, project schedules, and project work plans for assigned initiatives.
• Monitor project progress and communicate status updates, risks, and challenges to leadership and stakeholders.
• Manage project documentation including timelines, scope definitions, cost estimates, and reporting.
• Coordinate with clinical teams, IT, vendors, and operational leadership to ensure successful project execution.
• Identify project risks or operational issues and elevate appropriately while facilitating mitigation strategies.
• Support change management processes including documentation and communication of change control outcomes.
• Coordinate internal and external project resources including consultants, vendors, and operational staff.
• Assist in maintaining acceptable levels of project staffing and support oversight of contracted vendors when appropriate.
• Schedule project meetings, events, and team activities to support leadership expectations and project timelines.
• Facilitate cross‑functional meetings and project status reviews with stakeholders.
• Provide regular project status reporting including updates on timelines, scope, resources, and deliverables.
• Maintain catalog and tracking of active projects, improvement initiatives, and associated documentation.
• Support provider contract management activities including contract requests, amendments, renewals, and terminations.
• Ensure provider compensation structures and operational terms are documented accurately.
• Maintain provider workforce records including Epic SER maintenance and Workday provider or contingent worker records.
• Collaborate with HR, payroll, finance, and operational teams to ensure accurate workforce and compensation setup.
• Support regulatory compliance initiatives, quality improvement efforts, and operational process improvements.
• Participate in committees, departmental initiatives, and special projects as assigned.

Skills

Healthcare operations

Project management

Cross-functional collaboration

Data analysis

Communication skills

Education

Bachelor's degree in Healthcare Administration

Master's degree in Healthcare Administration

Tools

Epic

Workday

QGenda

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

ERP systems

Job description

SMG System Medical Group in Morgantown, WV, is seeking a Provider Operations Specialist to support operational, contractual, and workforce management for employed and contracted providers. You will coordinate contract processes, assist with project planning, and ensure data integrity across Epic and Workday systems.

The role partners with clinical leadership, IT, finance, legal, HR, and operations to implement initiatives and maintain regulatory compliance.