Provider Liaison Director

Infusion for Health; Brea (CA); On-site; USD 125,000 - 155,000; Full time

Job summary

Infusion for Health, a growing infusion center serving patients across multiple states, is hiring a Senior Provider Liaison Director in Brea, CA. You will lead 10–15 Provider Liaisons across four workstreams to drive referral growth, patient retention, and provider partnerships, while coordinating with Sales, Operations, and Clinical teams to remove barriers and optimize the referral pipeline.

Ideal candidates bring 5+ years in healthcare, 2+ years of leadership, and strong experience with

Qualifications

• 5+ years in healthcare, preferably in provider relations and referral management.
• 2+ years of people leadership experience.
• Experience with infusion, specialty care or outpatient services.
• Familiarity with EMR, CRM and referral tracking systems.
• Ability to work cross-functionally with operations teams.
• Strong analytical and performance-driven mindset.
• Excellent relationship-building with providers and internal teams.
• Ability to lead in a fast-paced scaling environment.

Responsibilities

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around referral growth and patient journeys.
• Conduct regular 1:1s and performance reviews.
• Build a metric-driven, high-accountability culture.
• Oversee and optimize referral growth and patient conversion strategies across territories.
• Ensure strong relationships with referring providers and practices.
• Guide team on outreach cadence and problem solving.
• Partner on new market launches and service line expansion.
• Coordinate with Intake, Scheduling, Authorization, and Clinical teams.
• Identify and remove barriers to referrals (delays, documentation gaps, etc.).
• Build workflows to prevent referrals from falling through.
• Lead service recovery efforts.
• Monitor referral pipeline and CRM reporting; translate data into strategy.

Skills

Healthcare experience

Provider relations

Referral management

People leadership

CRM/EMR experience

Cross-functional collaboration

Analytical / data-driven

Strategic thinking

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sales Full Time Brea, CA, US

2 days ago Requisition ID: 2381

Salary Range: $125,000.00 To $155,000.00 Annually

Join Our Team as a Senior Provider Liaison Director in Brea, California

About Us

Infusion for Health is a premier, referral-based infusion center serving patients across California, Arizona, Nevada, Washington, Colorado, and Missouri. Our unique centers feature private, comfortable rooms for a personalized patient experience. We are committed to delivering exceptional infusion therapy in a patient-focused, compassionate environment, supported by a team of skilled professionals.

Why Infusion for Health?

• Patient-Centered Care: Our mission is to provide top-notch service and clinical care in a comfortable setting.
• Growth Opportunities: As we continue to expand, we offer opportunities for career advancement and professional development.
• Supportive Environment: Join a team where your expertise is valued, and you can make a real difference in patients’ lives.

Compensation

$125,000 - $155,000 per year + Bonus + Benefits

We are seeking a Provider Liaison Director to lead and scale a high-performing team of Provider Liaisons responsible for driving referral growth, patient retention, patient conversion, and strengthening provider relationships. This role sits at the intersection of business development, inside sales, and patient operations, ensuring that referral pipelines are robust, provider partners are engaged, and operational barriers are resolved quickly. You will manage a team of 10-15 Provider Liaisons across four core workstreams: referral onboarding, referral conversion, Top 10 account management, and new center launches. You’ll also play a key role in shaping strategy, performance, and cross-functional alignment across Sales, Operations, and Clinical teams.

Responsibilities

• Lead, coach, and develop a team of 10-15 Provider Liaisons.
• Set clear expectations, KPIs, and accountability around:
• Referral growth
• Shepherding the patient journey for new and renewal patients
• Conduct regular 1:1s and performance reviews
• Build an engaged, metric-driven, high-accountability culture
• Oversee and optimize referral growth and patient conversion strategies across territories
• Ensure strong relationships with referring providers and practices and when necessary, assist in service recovery
• Guide team on:
• Strategic outreach cadence (calls, follow-ups)
• Solution & ownership-oriented problem solving
• Partner with leadership to identify high-value referral sources and expansion opportunities
• Partner on new market launches and service line expansion
• Ensure seamless coordination between Provider Liaisons and:
• Intake / Scheduling
• Authorization teams
• Clinical operations
• Identify and remove barriers that impact referrals (delays, documentation gaps, etc.)
• Build workflows that ensure no referral falls through the cracks
• Lead service recovery efforts in escalated patient or provider partner concerns
• Monitor referral pipeline performance and conversion
• Use CRM / reporting tools to:
• Track referral trends
• Identify leakage or stalled referrals
• Drive accountability across the team
• Translate data into an actionable team strategy

Qualifications

• 5+ years in healthcare, preferably in:
• Provider relations
• Referral management
• 2+ years of people leadership experience
• Strong understanding of referral-based healthcare models (infusion, specialty care, etc.)
• Experience in infusion, specialty pharmacy, or outpatient services
• Familiarity with electronic medical records, customer relationship management (CRM) platforms, and referral tracking systems
• Experience working cross-functionally with operations teams
• Relationship builder with providers and internal teams
• Strong operator (not just relationship-focused)
• Analytical and performance-driven
• Ability to lead in a fast-paced, scaling environment

How to succeed:

Model and reinforce a Patients First mindset across the team

Hold the team — and yourself — to ownership and accountability

Lead with humility and collaborate across Intake, Operations, and Clinical

Bring determination and a results orientation to a scaling organization