Provider Liaison

Alaska Native Tribal Health Consortium; Anchorage (AK); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

403(b) Retirement Plan

Paid Time Off

On-site Child Care

Tuition Discounts

Job summary

Alaska Native Tribal Health Consortium (ANTHC) is seeking a capable onboarding coordinator to support credentialed providers at Alaska Native Medical Center. You will work with Medical Staff Office to implement onboarding/off‑boarding processes and coordinate scheduling, travel, and housing for new providers.

The role emphasizes collaboration across departments and proactive problem solving. Minimum education is a Bachelor’s degree with at least four years in healthcare customer service,

Qualifications

• Excellent communication and organizational skills.
• Strong analytical and critical thinking abilities.
• Experience in customer services within healthcare, Alaska Native Tribal Health, or HR/concierge roles.

Responsibilities

• Assist with onboarding and off-boarding of providers and staff.
• Collaborate with Medical Staff Office and ANMC departments to standardize onboarding processes.
• Serve as liaison between ANMC and incoming providers from hire through first week on site.
• Coordinate scheduling of onboarding appointments and housing/travel arrangements as needed.
• Support process improvements and ensure timely completion of onboarding tasks.

Skills

Communication

Organizational skills

Analytical thinking

Customer service

Onboarding expertise

Education

Bachelor’s degree or higher (business/healthcare admin/healthcare education)

Job description

The Alaska Native Tribal Health Consortium is a non‑profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world‑class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction.

ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second‑largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state.

Our vision: Alaska Native people are the healthiest people in the world.

Benefits Package

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost‑Share Dental and Vision Insurances
• Discounted Pet Insurance
• Retirement Contributions with Pre‑Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short‑Term Disability Buy‑Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On‑Site Child Care Facility with expert‑designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On‑Site Training Courses and Professional Development Opportunities.
• License and certification reimbursements and occupational insurance for medical staff.
• Emergency Travel Assistance
• Education Assistance or Education leave eligibility
• Discount program for travel, gym memberships, amusement parks, and more.

Recruitment Contact

Visit us online at www.anthc.org or contact Recruitment directly at [e-mail].

Hiring Preference

Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act.

Summary

Under general direction, provide support to all credentialed and privileged providers, working closely with each department to ensure successful completion of on‑boarding Alaska Native Medical Center providers as well as completion of successful off‑boarding upon departure from medical staff.

Responsibilities

• Works with Medical Staff Office to establish policies and procedures for provider onboarding and provider off‑boarding.
• Works in collaboration with all ANMC departments to establish and maintain processes for onboarding and off‑boarding.
• Create and maintain system for all onboarding and off‑boarding processes.
• Works collaboratively with all departments to ensure necessary processes are completed before a new provider starts and when a provider departs from staff.
• Serves as the main liaison between ANMC and incoming providers from point of hire through first week of work on the floor or in the clinic.
• Serve as subject matter expert and problem solver, creating innovating onboarding/off‑boarding solutions for multiple customer groups and changing business needs.
• Assists providers with scheduling required appointments for onboarding and training.
• Assist all ANMC departments with requested information from new providers and assist new providers with meeting required deadlines for onboarding.
• Acts as a resource for travel and housing arrangements to providers and their families relocating to Alaska.
• Provides continual process improvement evaluation of onboarding and off‑boarding.
• Provide efficient and positive experience for all incoming providers.
• Maintains regular communication with the Service Center Medical Directors and Medical Staff Office Director.
• Other activities as directed in support of efficient operation of the onboarding and off‑boarding of providers.
• Performs other duties as assigned.

KNOWLEDGE and SKILLS

• Knowledge of applicable Federal, State, and Tribal law, regulations, rules, policies and processes. Including substantial knowledge of relevant specialized fields such as Federal Indian law and self‑determination/self‑governance, health law, and employment law.
• Knowledge of Alaska Tribal Health System, ANTHC, and Alaska Native culture(s) and politics.
• Exceptional communication and organizational skills.
• Superior attention to detail.
• Ability to prioritize in a fast‑paced environment.
• Strong analytical and critical thinking skills.
• Excellent customer service skills.
• Skill in developing and implementing infrastructure and operational plans.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in establishing and maintaining effective working relations with co‑workers.
• Skill in operating a personal computer utilizing a variety of software applications.
• Ability to be self‑motivated, confident, energetic and creative.

Minimum Education Qualification

A Bachelor’s degree or higher in business, healthcare administration, healthcare education, or related field with at least four years of experience in customer services experience, Alaska Native Tribal Health, coordinator/HR/Concierge experience, project management, or office management. Progressively responsible professional work‑related experience, education, or training may be substituted on a year‑for‑year basis for college education.

Minimum Experience Qualification

Non-supervisory - Four (4) years professional work experience in health care system, health related program development, program coordination, program implementation and evaluation. An equivalent combination of relevant education and/or training may be substituted for experience.

Preferred Experience Qualification

Experience in the Alaska Tribal Health System and in customer service.