Provider Incentives & FinOps Coordinator

Houston-Galveston Area Council; Houston (TX); On-site; USD 62,000 - 72,000; Full time

Job summary

Houston-Galveston Area Council seeks a Program Coordinator – Provider Incentives & Financial Operations to manage day-to-day administration of Child Care Operations incentive programs, serve as a primary point of contact for providers, contractors, and internal staff. This role ensures timely incentives, scholarships, professional development activities, and other operational initiatives.

It emphasizes maintaining program compliance, accurate records, and proactive communication while supporting

Qualifications

• Bachelor's degree in an applicable academic discipline or related field of study.
• 5 years of experience with local government, nonprofit programs, schools, or in job-related duties.
• Demonstrated experience managing grants, public funds, or regulatory compliance programs.
• Strong analytical skills with the ability to interpret complex policies and apply them operationally.
• Experience preparing reports for governmental or oversight entities preferred.
• Proficiency in Microsoft Office, SharePoint, and data management systems.
• Exceptional organizational skills with a high level of attention to detail.
• Ability to communicate regulatory requirements clearly and professionally to diverse stakeholders.

Responsibilities

• Coordinate the administration of provider incentive programs, scholarships, professional development activities, and other Child Care Operations initiatives from application through payment and closeout.
• Review provider applications, supporting documentation, invoices, reimbursement requests, and payment packages for accuracy, completeness, eligibility, and compliance with program requirements.
• Serve as a primary point of contact for providers, contractors, trainers, and community partners by responding to inquiries, providing technical assistance, and communicating program requirements and deadlines.
• Coordinate invoice processing and payment requests while collaborating with fiscal staff and contractors to ensure timely and accurate payment of eligible expenses.
• Maintain accurate electronic records and supporting documentation within designated systems of record to support monitoring, audits, and program accountability.
• Monitor application status, payment processing, expenditure tracking, and program participation to ensure timely completion of operational activities.
• Assist with provider outreach, communication campaigns, training coordination, and dissemination of program information to increase awareness and participation.
• Identify operational issues and documentation deficiencies and work collaboratively with providers and internal staff to resolve concerns promptly and professionally.
• Prepare routine operational reports, correspondence, and tracking documents to support leadership, program monitoring, and fiscal accountability.
• Support special projects, workflow improvements, and continuous quality improvement initiatives that strengthen customer service, operational efficiency, and program effectiveness.

Skills

Grant management

Policy interpretation

Regulatory communication

Analytical skills

Stakeholder communication

Attention to detail

Education

Bachelor's degree in a related field

Tools

Microsoft Office

SharePoint

Data management systems

Job description

Houston-Galveston Area Council seeks a Program Coordinator – Provider Incentives & Financial Operations to manage day-to-day administration of Child Care Operations incentive programs, serve as a primary point of contact for providers, contractors, and internal staff. This role ensures timely incentives, scholarships, professional development activities, and other operational initiatives.

It emphasizes maintaining program compliance, accurate records, and proactive communication while supporting