Provider Enrollment - Team Lead - Jackson, MS (Onsite)

Gainwell Technologies LLC; Jackson (MS); On-site; USD 41,000 - 58,000; Full time

Benefits offered by this job

401(k) employer match

Health benefits

Educational assistance

Generous vacation policy

Job summary

Gainwell Technologies in Jackson, MS is seeking a Provider Enrollment - Team Lead onsite to guide a team in delivering high-quality provider enrollment support. You will respond to inquiries, coach agents, and ensure SLA targets are met while collaborating with internal departments.

The role requires strong communication, leadership, and problem-solving abilities, with a Monday–Friday schedule in Jackson, MS. Onsite work and ongoing training are part of the program.

Qualifications

• High school diploma or GED; associate/bachelor's degree preferred.
• Three or more years of customer service experience with problem-solving skills.
• Experience working independently with various internal departments and personnel.
• Experience working with fax machines, computer software, and telephone technology.
• Communication skills and leadership skills with an ability to multi-task and follow directions.

Responsibilities

• Respond to basic client/provider questions and/or forwards inquiries to appropriate personnel.
• Research client/provider inquiries and respond promptly to appropriate parties.
• Provide continuous coaching and cross-training to agents.
• Ensure service level agreements (SLAs) are met or exceeded.
• Process requests and update account history with results and proper documentation.
• Distribute work/assignments and ensure accuracy.

Skills

Customer service leadership

Independent work

Communication & leadership

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Fax machines

Computer software

Telephone technology

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As Provider Enrollment - Team Lead - Jackson, MS (Onsite) , you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

• Respond to basic client/provider questions and/or forwards inquires to appropriate personnel
• Research client/provider inquiries and respond to appropriate parties in a timely manner
• Provide continuous coaching and cross-training to agents
• Ensure service level agreements (SLAs) are met or exceeded
• Process requests and update account history with results of inquiry to include proper documentation
• Distribute work/assignments and ensure accuracy
• Serve as an escalation point for any issue to assure timely resolution and communicate to the manager any escalations that can’t be resolved
• Perform data entry, assist with provider enrollment/revalidation processing, and other inquires
• Create and distribute client reports as needed to ensure data integrity; prepares and submits report to management
• Review and recommend modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
• All other duties as assigned

What we're looking for

• High school diploma or G.E.D required; associate degree or b achelor’s degree preferred
• Three or more years of customer service experience with problem-solving skills
• Experience working independently and with various internal departments and personnel
• Experience working with fax machines, computer software, and telephone technology
• Communication skills and leadership skills with an ability to multi-task and follow oral and written directions

What you should expect in this role

• This position is onsite in Jackson, MS.
• Assessment Requirement: Candidates will be required to complete a skills and competency assessment before advancing to the next stage of the selection process
• The work schedule is Monday through Friday, 8:00 AM to 5:00 PM CST.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

The deadline to submit applications for this posting is November 2, 2026.

The pay range for this position is $40,900.00 - $58,400.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.