Provider Eligibility & Documentation Specialist

Child Care Resource Center; San Bernardino (CA); Hybrid; USD 42,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Robust benefits

Job summary

Child Care Resource Center in California is hiring a Provider Liaison to analyze provider eligibility, maintain documentation, and assist with CCFA program requirements. The role supports multiple departments to ensure compliance with county/state guidelines and timely processing of documentation.

The position combines provider processing, customer service, and data entry in a hybrid full-time role, with background clearances typical for grant-funded roles. Bilingual skills are a plus.

Qualifications

• Associate's degree in Child Development, Social Work, Family Studies, or related field.
• High School diploma or equivalent with 2 years relevant work experience; or equivalent combination.
• Equivalent combination of education and experience to perform essential functions.
• Proficiency with Windows-based programs and data entry.

Responsibilities

• Receive and process documentation to determine provider eligibility for CCFA childcare programs; approve/deny within timeframe.
• Process Trustline applications and letters to maintain compliance with county/state guidelines.
• Process providers to receive electronic childcare payments via pay cards or direct deposit.
• Serve as primary contact to assigned providers via walk-in, phone, and email; log activities in NoHo.
• Research customer concerns and elevate issues as needed to supervisor for timely resolution.
• Data enter provider non-operational days, days/hours of operation, and absence policies to ensure payment accuracy.

Skills

Data entry

Customer service

Education

Associate's degree in Child Development / Social Work

High School diploma + 2 years relevant experience

Equivalent education/experience

Tools

Windows-based programs

Job description

Child Care Resource Center in California is hiring a Provider Liaison to analyze provider eligibility, maintain documentation, and assist with CCFA program requirements. The role supports multiple departments to ensure compliance with county/state guidelines and timely processing of documentation.

The position combines provider processing, customer service, and data entry in a hybrid full-time role, with background clearances typical for grant-funded roles. Bilingual skills are a plus.