Provider Liaison - Bilingual (English/Spanish) Highly Preferred

Child Care Resource Center; Palmdale (CA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Child Care Resource Center in Palmdale, CA is seeking a Provider Liaison who analyzes provider eligibility and helps with documentation for CCFA programs. Under general supervision, you will review records, process enrollments, and respond to inquiries from childcare providers.

The role emphasizes accuracy, timely processing, and strong customer service as you coordinate with multiple departments. A hybrid work schedule and background checks are part of the position, with the goal of ensuring

Qualifications

• Associate's degree in Child Development, Social Work, Family Studies, or related field.
• High School diploma or equivalent with 2 years of relevant work experience.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Receive and process documentation to determine provider eligibility.
• Process Trustline applications and letters for compliance with guidelines.
• Provide primary customer service to providers via walk-in, phone, and email.

Skills

Data entry

Customer service

Education

Associate's degree in Child Development, Social Work, Family Studies, or related field

High School diploma or equivalent with 2 years of relevant work experience

Tools

Windows-based software

Job description

Expected Hourly Pay Rate: $21.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary:

Under general supervision, the Provider Liaison is responsible for analyzing the provider's eligibility and documentation in accordance with county and state guidelines. The Provider Support Liaison provides eligibility and documentation assistance, maintains file accuracy, and responds to inquiries from childcare providers regarding requirements and procedures of CCFA programs.

Please review the full job flyer: Provider Liaison

Essential Duties and Responsibilities

Within the team structure, the Provider Liaison supports providers and works with other departments to ensure providers eligibility, enrollment, and documentation maintenance related to CCFA programs comply with county and state guidelines. The position includes the following responsibilities:

Provider Processing (50%)

• Receive and process documentation to determine provider eligibility for CCFA childcare programs. Review documentation for accuracy and approve or deny within the specified timeframe. Follow up for missing or incomplete documentation, including non-submission of PPRs or attendance records
• Process Trustline applications and letters to maintain compliance with county and state guidelines
• Process providers to receive electronic childcare payments via pay cards or direct deposit

Customer Service (30%)

• Serve as the primary contact to assigned providers and support providers via walk-in, phone, and email while ensuring all activities are logged in NoHo
• Research customer concerns, follow customer services guidelines, and/or elevate situations as appropriate to the supervisor to ensure issues are resolved in a timely manner.

Data Entry and Administration (20%)

• Data enter provider non-operational days, days/hours of operation, and absence policies accurately to ensure accuracy of provider payments

Job Specifications

Minimum Required

• Education / Experience:
  • Associate's degree in the field of Child Development, Social Work, Family Studies, or related field; or
  • High School diploma or equivalent and 2 years of relevant work experience;
  • Or any equivalent combination of education and experience that demonstrates the knowledge, skills, and abilities required to successfully perform the essential functions of the position.
• Technical Requirements - List specifics:
  • Demonstrated proficiency and experience with Windows-based programs and data entry.
• Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.
• Work Schedule: Hybrid schedule. Regular Full-time schedule; and overtime hours may be required at times.
• Work environment: Office work environment; ambient temperature, moderate noise levels, indoor.

• Background & Health Clearance Requirements:
  • Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting.
  • Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, *101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)

• Preferred:
  • Bilingual: Ability to converse, read, write and/or translate in English and Armenian / Spanish in order to provide program information in the client's preferred communication method.
  • Experience working with program-eligible families and children, a plus.

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!
  

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at or email them at .