Provider Data Operations Supervisor (Fully Remote)

Oscar; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan

Life and disability insurance

Paid wellness time and reimbursements

Job summary

Oscar is seeking an operations leader to coach a team and drive a lean, high-performing operation within the health insurance space. You will partner with department managers to set and achieve KRIs for productivity, client satisfaction, and process improvements.

You will manage team performance, analyze metrics, and coordinate with stakeholders to mitigate risks and enable change. The role requires experience in provider data and a strong background in using data to improve processes, with

Qualifications

• 3+ years of direct people management experience.
• 2+ years in an operations role supporting production teams.
• 1+ year using data to drive decision making and continuous improvement.
• 3+ years of provider data experience with a health insurance company.
• Strong proficiency in Excel/Google Sheets, JIRA, and/or SQL.

Responsibilities

• Coach, develop, and motivate a team to support lean operations.
• Partner with department managers to drive objectives and key results for productivity, client satisfaction, and process efficiencies.
• Manage team reporting, identify areas of improvement, and ensure team output meets expectations.
• Evaluate departmental performance by creating and analyzing data metrics and implementing mitigation strategies.
• Collaborate with internal and external stakeholders for change management and risk mitigation initiatives.
• Conduct root-cause analysis, construct action plans, and maintain KPIs to meet departmental objectives.

Skills

People management

Operations experience

Data-driven decisions

Provider data experience

Excel/Google Sheets

JIRA

SQL

Tools

Excel/Google Sheets

JIRA

SQL

Job description

• Coach, develop, and motivate a team of colleagues to support a best-in-class lean operation.
• Partner with departmental managers to drive objectives and key results for productivity, client satisfaction, and process efficiencies.
• Manage team reporting, identify areas of improvement, and ensure team output meets expectations.

Responsibilities:

• Evaluate departmental performance by creating and analyzing data metrics and implementing mitigation strategies.
• Collaborate with internal and external stakeholders for successful change management and risk mitigation initiatives.
• Conduct root-cause analysis, construct action plans, and maintain KPIs to meet departmental objectives.

Requirements:

• 3+ years of direct people management experience.
• 2+ years in an operations role supporting production teams.
• 1+ year using data to drive decision making and continuous improvement.
• 3+ years of provider data experience with a health insurance company.
• Strong proficiency in Excel/Google Sheets, JIRA, and/or SQL.
• Medical, dental, and vision benefits.
• 11 paid holidays, paid sick time, and paid parental leave.
• 401(k) plan, life and disability insurance, and paid wellness time and reimbursements.

Oscar

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started in 2012 to create the kind of health insurance company we would want for ourselves.