Provider Data Operations Manager

HCA Healthcare, Inc.; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work

Education support

Retirement resources

Job summary

HCA Healthcare, Inc. in Nashville, TN, seeks a Manager of Provider Data Operations to lead day-to-day management and support of consumer-facing provider data systems and processes.

The role supports the AVP of Provider Data Strategy across multiple network integrity platforms and scheduling services to optimize the network. The successful candidate will liaise between ITG, Marketing Data Management, and field stakeholders, ensuring timely resolution of data issues and clear documentation.

Qualifications

• Bachelor's degree required in a related field.
• Strong customer service orientation and stakeholder management skills.
• Excellent written and verbal communication skills.
• High attention to detail and organizational skills.
• Proactive mindset with strong critical thinking and independent problem-solving abilities.
• Ability to understand and clearly summarize complex concepts and workflows.
• Strong technical aptitude and experience with system administration.
• Data-driven approach to decision-making and issue resolution.
• Familiarity with healthcare terminology and provider data systems is a plus.

Responsibilities

• System Support & Ticket Management: troubleshoot and manage tickets for Find-A-Doctor module and provider data issues; administer taxonomy systems; coordinate and escalated issues with ITG teams.
• Stakeholder Engagement & Communication: liaison between ITG and Data Management; build and maintain documentation for field stakeholders; send regular communications about system changes, issues, resolutions.
• Process Coordination & Documentation: maintain SharePoint sites; coordinate audits and data validation; support provider data integration related to acquisitions/divestitures.
• Operational Excellence: apply critical thinking to resolve data issues and improve processes; identify opportunities for efficiency; ensure timely execution of tasks.

Skills

Customer service orientation

Written and verbal communication

Attention to detail

Independent problem-solving

Critical thinking

Ability to summarize complex concepts

System administration

Data-driven decision making

Education

Bachelor's Degree Required

Tools

Microsoft Office Suite (Excel, Word, PowerPoint)

SharePoint

Job description

Job Summary and Qualifications

The Manager of Provider Data Operations is responsible for the day-to-day management and support of consumer-facing provider data systems and processes. The Manager supports the AVP of Provider Data Strategy who oversees multiple network integrity platforms, including provider data management and, scheduling services to support network optimization programs.

This Manager role serves as a key liaison between ITG, Marketing Data Management, and field stakeholders, ensuring timely resolution of data issues, effective communication, and consistent documentation. The ideal candidate will be detail-oriented, customer-focused, and capable of independently solving problems in a fast-paced environment.

The successful candidate will be adaptable, results-oriented and able to synthesize and clearly articulate complexities to align multiple stakeholders,

What you will do in this position:

System Support & Ticket Management

• Troubleshoot and manage tickets related to the Find-A-Doctor website module and provider data issues.
• Administer taxonomy systems and maintain functional dictionaries for consumer-facing platforms.
• Coordinate and escalated issues with ITG teams as needed.

Stakeholder Engagement & Communication

• Serve as a liaison between ITG and Data Management teams to ensure alignment on provider data needs.
• Build and maintain documentation and educational materials for field stakeholders.
• Send regular communications and updates to internal teams regarding system changes, issues, and resolutions.

Process Coordination & Documentation

• Maintain and update SharePoint sites with relevant documentation and resources.
• Coordinate audits and data validation processes to ensure data integrity.
• Support provider data integration efforts related to acquisitions and divestitures.

Operational Excellence

• Apply critical thinking and problem-solving skills to resolve data issues and improve processes.
• Proactively identify opportunities for process improvement and operational efficiency.
• Ensure timely and accurate execution of assigned tasks and responsibilities.

What qualifications you will need:

• Bachelor's Degree Required
• 5 years of relevant work experience required in healthcare operations, provider data, network management, provider relations, healthcare IT, or related experience
• Strong customer service orientation and stakeholder management skills.
• Excellent written and verbal communication skills.
• High attention to detail and organizational skills.
• Proactive mindset with strong critical thinking and independent problem-solving abilities.
• Ability to understand and clearly summarize complex concepts and workflows
• Strong technical aptitude and experience with system administration
• Data-driven approach to decision-making and issue resolution.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with SharePoint preferred.
• Familiarity with healthcare terminology and provider data systems is a plus.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare (Corporate)

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.