Provider Data Operations & Automation Lead

Devoted Health; Oregon; Hybrid; USD 73,000 - 115,000; Full time

Benefits offered by this job

Health, dental, vision plan

Generous paid time off

$100 monthly mobile stipend

Stock options for all employees

Bonus eligibility for most roles

Parental leave

401K program

More perks

Job summary

Devoted Health is seeking a qualified leader to manage provider data operations, from onboarding through ongoing maintenance and verification, ensuring accuracy and timeliness across the provider directory. You will oversee offshore teams, develop dashboards, and partner with product and engineering to enhance verification tools and AI-driven automation.

Your role emphasizes driving data quality, scalable processes, and strategic improvements that reduce issues and improve member care

Qualifications

• Bachelor's degree and 3-5+ years of relevant experience in healthcare operations, provider data, provider directory, credentialing, claims, network operations, data quality, or a related field.
• Experience managing operational workflows involving provider data, record validation, data quality, research, verification, or issue remediation.
• Demonstrated ability to build, document, and scale repeatable operational processes with measurable quality and productivity outcomes.
• Strong analytical skills, including the ability to investigate data issues, identify patterns and anomalies, and translate findings into clear operational actions.
• Experience building or maintaining dashboards, reporting, or monitoring tools to identify risks and track performance.
• Experience partnering with product and engineering teams to define requirements, test enhancements, and improve operational tooling.
• Strong project management, communication, and organizational skills, with the ability to prioritize competing needs and work effectively with offshore teams and cross-functional partners.
• Self-directed and comfortable operating in a fast-paced, metrics-driven environment with ambiguity and evolving priorities.

Responsibilities

• Support and advance initiatives that improve the accuracy, completeness, timeliness, and scalability of provider and facility data operations from onboarding through ongoing maintenance and verification
• Help oversee the operating performance of offshore teams and automated solutions supporting provider data and verification initiatives, including monitoring quality, productivity, capacity, and issue trends
• Develop and maintain reporting, dashboards, and monitoring that provide visibility into operational performance, verification results, data quality trends, emerging risks, and opportunities for intervention
• Partner with product and engineering to define requirements, test enhancements, and improve the usability, accuracy, and scalability of verification tools and workflows
• Help design, build, and monitor AI agents and other automation solutions that improve the efficiency, scalability, and accuracy of provider data operations and initiatives
• Analyze root causes of recurring data issues and recommend process, tooling, or upstream improvements that prevent issues from recurring
• Partner with claims and other internal data teams to develop reporting and analyses that quantify the operational and business impact of provider data issues
• Serve as a flexible operational leader who can build structure in ambiguous environments, take on new problem areas, and shift priorities as business and member needs evolve

Skills

Healthcare operations

Provider data

Data quality

Dashboards

Project management

Cross-functional collaboration

Offshore teams

AI automation

Education

Bachelor's degree

Tools

SQL

Job description

Devoted Health is seeking a qualified leader to manage provider data operations, from onboarding through ongoing maintenance and verification, ensuring accuracy and timeliness across the provider directory. You will oversee offshore teams, develop dashboards, and partner with product and engineering to enhance verification tools and AI-driven automation.

Your role emphasizes driving data quality, scalable processes, and strategic improvements that reduce issues and improve member care