Provider Communications Lead - Remote US

Gainwell Technologies LLC; Kansas City (MO); Remote; USD 48,000 - 69,000; Full time

Benefits offered by this job

Flexible vacation policy

Educational assistance

Leadership and technical development

Job summary

Gainwell Technologies LLC is seeking a Provider Communications Lead to plan, develop, and manage provider-facing publications that support Medicaid program operations and provider education.

In this remote role, you will translate complex healthcare policies into clear communications, collaborate with multidisciplinary teams, and oversee publication calendars and workflows to ensure accuracy, timeliness, and impact across provider networks.

Qualifications

• 5+ years of experience developing professional communications and publications.
• Exceptional writing, editing, proofreading, and verbal communication skills.
• Ability to translate complex healthcare information into clear communications.
• Experience creating provider-facing publications and campaigns.
• Knowledge of Medicaid, Medicare, and healthcare policy.
• Strong project management and organizational skills.

Responsibilities

• Develop, review, edit, and publish provider-facing communications.
• Translate policies and changes into clear communications for providers.
• Collaborate with stakeholders to ensure accuracy and timeliness.
• Manage publication calendars and approval workflows.
• Support outreach and education initiatives through materials and webinars.

Skills

Professional communications

Writing ability

Verbal communication

Project management

Healthcare policy knowledge

Attention to detail

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Communications Lead at Gainwell, you will be responsible for planning, developing, and managing provider-facing publications and communications that support Medicaid program operations, provider education, regulatory compliance, and stakeholder engagement. You will serve as a key resource for provider communications, helping ensure published materials are accurate, timely, consistent, easy to understand, and aligned with client and organizational requirements.

Your role in our mission

• Develop, review, edit, and publish provider-facing communications, including newsletters, bulletins, alerts, policy updates, educational materials, and other provider resources.
• Translate complex healthcare policies, regulatory requirements, and operational changes into clear, concise, and actionable communications for healthcare providers.
• Collaborate with business partners, subject matter experts, compliance teams, provider relations teams, and client stakeholders to ensure communications are accurate, consistent, and timely.
• Manage publication schedules, communication calendars, content development, reviews, and approval workflows across multiple projects and deadlines.
• Support provider outreach and education initiatives through written communications, presentations, webinars, training materials, and other educational content.

What we're looking for

• 5+ years of experience developing professional communications, publications, educational materials, or related content, preferably within Medicaid, Medicare, provider relations, managed care, or healthcare operations.
• Exceptional writing, editing, proofreading, and verbal communication skills with strong attention to detail.
• Demonstrated experience translating complex healthcare, regulatory, policy, or operational information into clear and actionable communications.
• Experience developing provider-facing publications, communication campaigns, educational materials, or similar professional content.
• Knowledge of Medicaid, Medicare, healthcare policy, provider services, managed care, or healthcare administration.
• Strong project management and organizational skills with the ability to manage multiple priorities, stakeholders, and deadlines.

What you should expect in this role

• Serve as a lead resource for provider publications and communication initiatives supporting Medicaid and healthcare programs.
• Collaborate with client teams, provider relations staff, operations leaders, compliance teams, subject matter experts, and other stakeholders.
• Manage multiple publication cycles, communication initiatives, and high-visibility deliverables in a fast-paced environment.
• Work remotely within the United States with the opportunity to directly influence provider experience, communication effectiveness, and stakeholder satisfaction.

The pay range for this position is$48,300.00-$69,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a , and educational assistance.

We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits."