Provider Enrollment Supervisor - Remote US

Gainwell Technologies LLC; Columbus (OH); Remote; USD 52,000 - 74,000; Full time

Benefits offered by this job

Flexible vacation policy

401(k) match

Health benefits

Educational assistance

Development academies

Job summary

Gainwell Technologies seeks a Provider Enrollment Supervisor to lead enrollment operations for healthcare clients. You will supervise, coach, and optimize performance while ensuring quality and regulatory compliance.

The role is 100% remote with Pacific Time hours (7:30/8:00 AM–4:30/5:00 PM). It offers career growth, development opportunities, and a collaborative culture focused on continuous improvement and client service.

Qualifications

• 4+ years of supervisory experience in healthcare or MMIS outsourcing.
• Proficiency with Microsoft Office and tools used to manage contact center ops.
• Strong analytical and problem‑solving skills with data-driven decisions.
• Excellent written and oral communication for team, customers, and clients.
• Ability to make decisions quickly in a fast-paced environment.

Responsibilities

• Build, develop, and lead a team of individual contributors.
• Establish routines and use metrics to drive performance and coaching.
• Participate in client activities, project planning, and calibrations.
• Work to meet Client SLAs; escalate and support the team as needed.
• Remove obstacles and champion changes to engage employees.

Skills

Supervisory experience

Healthcare industry knowledge

Data analysis

MS Office

Customer service tools (CXone VerintAv

Tools

CXone

Verint

Avaya

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Provider Enrollment Supervisor at Gainwell, you will be a part of an innovative product company with a mission to serve the healthcare needs of our communities. You will use your supervisory and analytical skills to drive your team's consistent improvement and success while maintaining the highest quality standards throughout the service lifecycle. Most importantly, you’ll have the chance to grow and develop as a professional through our exceptional developmental opportunities.

Your role in our mission

• Build, develop, and lead a team(s) of individual contributors, supporting employees and the execution of day-to-day operations.
• Establish and effectively lead routines at a regular cadence and utilize tools and reporting to drive team performance; train and provide ongoing coaching using account-specific metrics, AHT, APT, occupancy, utilization, quality scores, and other performance measures to ensure employee engagement while maintaining client satisfaction.
• Participate in client-related activities, including project planning and client calibration sessions; ensure employee adherence to company, client, and regulatory policies.
• Work with employees and operational leaders to achieve Client Service Level Agreements (SLAs); serve as a point of escalation and support team members by handling escalated calls and customer inquiries.
• Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.

What we’re looking for

• 4 or more years of supervisory experience in healthcare, healthcare technology and delivery, or MMIS business process outsourcing, with 2 or more years leading a provider enrollment team.
• Proficiency with Microsoft Office suite and hardware and software applications used to manage contact center and back-office operations, such as CXone, Verint, Avaya, or similar platforms.
• Strong analytical and problem‑solving skills with the ability to interpret and effectively utilize data to support team performance.
• Strong written and oral communication skills to work effectively with team members, customers, and clients.
• Ability and discernment to make decisions and proactively solve challenges in a fast‑paced environment.

What you should expect in this role

• 100% remote work environment.
• Work hours are 7:30/8:00 AM to 4:30/5:00 PM Pacific Time (PT).
• Leadership role with opportunities for career advancement and professional development.
• Collaborative work environment with a focus on continuous improvement.
• Opportunity to lead and develop a team supporting critical provider enrollment operations.
• Fast‑paced environment with a strong focus on operational performance, quality, and client service.

The pay range for this position is $51,800.00 - $74,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job‑related knowledge, skills, and experience among other factors.

• All salaried, full‑time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
• We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.