Provider Client Manager

Cedar

United States

On-site

USD 91,800 - 120,000

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

16 weeks paid parental leave

401(k) matching

Health benefits

Mentorship programs

Diversity initiatives

Job summary

Join a forward-thinking company dedicated to transforming the healthcare landscape! As a Client Manager, you will play a pivotal role in enhancing client relationships and ensuring their success with our innovative platform. This dynamic position offers the chance to collaborate with various departments, conduct insightful data analyses, and contribute to meaningful projects that improve healthcare accessibility. With a commitment to personal and professional growth, you will thrive in a supportive environment that values your contributions and encourages a healthy work-life balance. If you're ready to make an impact in a high-growth company, this is the opportunity for you!

Qualifications

2-5 years in account management, sales, or customer success required.
Strong analytical skills and attention to detail are a must.

Responsibilities

Manage a portfolio of provider clients and support client engagements.
Conduct data analysis to present key insights to clients.

Skills

Account Management

Data Analytics

Communication Skills

Organizational Skills

Revenue Cycle Knowledge

Education

Bachelor's Degree

Tools

Salesforce

Job description

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

As a Client Manager, you will support our provider clients in collaboration with Cedar’s Client Management Leads. Key areas of focus will be supporting our Leads across their engagements with clients and ensuring our Operators are successful in their interactions with Cedar; ultimately, making them promoters of our platform. This role is client-facing and reports to the VP, Client Management.

At Cedar, we look for teammates who are driven, energetic and excited to join a fast-paced company. Our ideal candidate has excellent listening and communication skills (verbal and written), is comfortable operating independently in a dynamic environment, and is looking to build a career in client services.

Responsibilities

Co-own a portfolio of aligned provider clients in conjunction with a Client Management Lead
Intake product enhancement requests (PERs) and liaison status updates
Support collateral and facilitation for monthly and quarterly check-ins with clients
Conduct data analysis utilizing client and internal data to tell key value stories to clients
Utilize internal dashboards and reports to surface insights to clients and proactively update internal teams
Contribute to overarching Client Management team tasks such as: Salesforce data integrity, playbook creation, documentation, template updates, and content creation
Support collaboration of CML with a variety of departments at Cedar (Product, Marketing, Data Science) to drive forward cross-functional, client-focused projects that exceed the needs of our clients
Maintain a culture that adheres to Cedar's values of focusing on our vision, using good judgment, applying a growth mindset, and rejecting mediocrity

Required Skills & Experience

Minimum of 2-5 years of work experience in account management, sales, consulting, data analytics or customer success
Prior experience working in the Healthcare space - particularly with Provider clients
Proven track record of successful client engagements and building relationships with stakeholder groups
Strong written and verbal communication skills and the ability to prioritize work effectively
Strong analytical skill set, attention to detail, and organizational skills a must
Revenue cycle knowledge, data experience, and/or technical knowledge is a plus
Experience working with several internal partners in a cross functional capacity e.g., marketing, sales, etc.

Compensation Range and Benefits

Salary Range*: $ 91,800 - $ 120,000
This role is also equity eligible
This role offers a competitive benefits and wellness package

*Subject to location, experience, and education

What do we offer to the ideal candidate?

A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. As of November 2024, Cedar is engaging with 30 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.

Seniority level