Senior Director, Client Management

Cedar; New York (NY); Hybrid; USD 145,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Parental leave

401(k) match

Learning & development budget

Job summary

Cedar is seeking a Senior Director of Client Management in the United States to lead strategic client initiatives and cultivate executive-level partnerships. You will drive tailored client strategies, serve as a trusted advisor to executives, and collaborate with Sales, Product, and Operations to optimize outcomes.

You will leverage data to demonstrate value, support renewals and expansions, and advocate for client needs while aligning Cedar’s goals with business objectives.

Qualifications

• 7-10 years of experience in account management, sales, business development and/or consulting
• Proven track record of building VP-level and above relationships with health system partners
• Experience securing contract renewals and/or expansions
• Strong written and verbal communication skills
• Experience and strong interest in the healthcare tech industry
• Ability to go deep to understand and speak to product capabilities
• Demonstrates a self-starter mentality
• Experience working with several internal partners across departments such as product, engineering, and marketing

Responsibilities

• Own and drive client strategy: Develop and execute tailored account strategies that align client goals with Cedar’s business objectives, ensuring long-term partnership success.
• Serve as a trusted advisor: Build strong, consultative relationships with C-suite and VP-level client stakeholders, understanding their business challenges and positioning Cedar’s solutions effectively.
• Leverage data and insights: Use analytics and storytelling to demonstrate value, identify optimization opportunities, and support renewals and expansions.
• Collaborate cross-functionally: Partner with Sales, Product, Commercial Strategy, and Operations to deliver seamless client experiences and identify growth opportunities.
• Influence and advocate: Navigate complex client organizations and internal teams to resolve issues, negotiate contracts, and drive outcomes that balance client needs and company goals.
• Represent Cedar leadership: Prepare executives for client engagements and ensure alignment across senior stakeholders internally and externally.

Skills

VP-level relationships

Account management

Client strategy

Communication skills

Healthcare tech

Product knowledge

Cross-functional collaboration

Self-starter

Job description

Our healthcare system is the leading cause of personal bankruptcy in the U.S. Every year, over 50 million Americans suffer adverse financial consequences as a result of seeking care, from lower credit scores to garnished wages. The challenge is only getting worse, as high deductible health plans are the fastest growing plan design in the U.S.

Cedar’s mission is to leverage data science, smart product design and personalization to make healthcare more affordable and accessible. Today, healthcare providers still engage with its consumers in a “one-size-fits-all” approach; and Cedar is excited to leverage consumer best practices to deliver a superior experience.

The Role

As the Senior Director of Client Management, you will serve as the face of Cedar to our clients. Key areas of focus will be building positive relationships with executive partners, driving strategy around partnership expansion opportunities, and collaborating with internal partners from different departments to execute on client strategies. This is not a management position.

Responsibilities

• Own and drive client strategy: Develop and execute tailored account strategies that align client goals with Cedar’s business objectives, ensuring long-term partnership success.
• Serve as a trusted advisor: Build strong, consultative relationships with C-suite and VP-level client stakeholders, understanding their business challenges and positioning Cedar’s solutions effectively.
• Leverage data and insights: Use analytics and storytelling to demonstrate value, identify optimization opportunities, and support renewals and expansions.
• Collaborate cross-functionally: Partner with Sales, Product, Commercial Strategy, and Operations to deliver seamless client experiences and identify growth opportunities.
• Influence and advocate: Navigate complex client organizations and internal teams to resolve issues, negotiate contracts, and drive outcomes that balance client needs and company goals.
• Represent Cedar leadership: Prepare executives for client engagements and ensure alignment across senior stakeholders internally and externally.

Skills & Experience

• 7 -10 years of experience in account management, sales, business development and/or consulting
• Proven track record of building VP-level and above relationships with health system partners
• Experience securing contract renewals and/or expansions
• Strong written and verbal communication skills
• Experience and strong interest in the healthcare tech industry
• Ability to go deep to understand and speak to product capabilities
• Demonstrates a self-starter mentality
• Experience working with several internal partners across departments such as product, engineering, and marketing

Compensation Range and Benefits

• Salary Range*: in CA, NY, NJ, CT, WA: $144,500 - $170,000
• Salary Range*: NOT in CA, NY, NJ, CT, WA: $130,100 - $153,500
• This role is also eligible for bonus and equity.
• This role offers a competitive benefits and wellness package.

*Subject to location, experience, and education

What do we offer to the ideal candidate?

• A chance to improve the U.S. healthcare system at a high-growth company! Our leading healthcare financial platform is scaling rapidly, helping millions of patients per year
• Unless stated otherwise, most roles have flexibility to work from home or in the office, depending on what works best for you
• For exempt employees: Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take at least 20 days of vacation per year to ensure dedicated time to spend with loved ones, explore, rest and recharge
• 16 weeks paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work
• Diversity initiatives that encourage Cedarians to bring their whole selves to work, including three employee resource groups: be@cedar (for BIPOC-identifying Cedarians and their allies), Pridecones (for LGBTQIA+ Cedarians and their allies) and Cedar Women+ (for female-identifying Cedarians)
• Competitive pay, equity (for qualifying roles), and health benefits, including fertility & adoption assistance, that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands‑on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally

About us

Cedar was co-founded by Florian Otto and Arel Lidow in 2016 after a negative medical billing experience inspired them to help improve our healthcare system. With a commitment to solving billing and patient experience issues, Cedar has become a leading healthcare technology company fueled by remarkable growth. "Over the past several years, we've raised more than $350 million in funding & have the active support of Thrive and Andreessen Horowitz (a16z).

As of November 2024, Cedar is engaging with 26 million patients annually and is on target to process $3.5 billion in patient payments annually. Cedar partners with more than 55 leading healthcare providers and payers including Highmark Inc., Allegheny Health Network, Novant Health, Allina Health and Providence.