Provider Administrative Assistant. Dr.Dvorkin Wininger

Specialty_Care_UHMSO; Warrensville Heights (OH); Sur place; USD 32 000 - 40 000; Plein temps

Résumé du poste

University Hospitals in Warrensville Heights, OH seeks an experienced healthcare administrative assistant to support clinical and nonclinical operations. This role focuses on delivering courteous customer service, scheduling, and documentation tasks to ensure smooth patient flow.

You will handle patient communications, verify insurance/eligibility where needed, prepare meetings and correspondence, and maintain PHI according to UH policies.

Qualifications

• High school diploma or GED is required.
• 1+ years secretarial experience in health care preferred.
• Medical terminology knowledge is preferred.
• Strong problem-solving ability is required.

Responsabilités

• Assesses customer needs and ensures service quality.
• Answer and make telephone calls to provide customer service.
• Coordinate providers' administrative activities including schedules and badges.
• Schedule office visits, procedures and tests per guidelines.
• Maintain PHI and comply with UH policies and training.

Connaissances

Verbal communication

Written communication

Organizational skills

Problem solving

Customer service experience

Time management

Windows proficiency

Microsoft Office

Google Docs & Teams

Formation

High School Diploma or GED

Outils

Excel

PowerPoint

Microsoft Word

Outlook

Google Docs

Teams

Windows

Description du poste

What You Will Do

• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Completes correspondence &/or administrative paperwork.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required)

Work Experience

• 1+ years secretarial experience preferably in health care setting. (Preferred) and
• Medical terminology (Preferred) and
• Experience with demonstrated problem solving ability (Required)

Knowledge, Skills, & Abilities

• Computer skills in a Windows environment (Required proficiency)
• Demonstrate proficient verbal and written communication skills
• Ability to organize and prioritize workload to achieve expected outcomes
• Proven ability to successfully manage multiple tasks simultaneously
• Basic knowledge of office equipment
• Basic computer skills in Windows environment
• Excellent verbal & written communication skills
• Experience in customer service environment
• Excellent Organizational skills
• Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%