Senior Provider Administrative Assistant, Geriatrics

Specialty_Care_UHMSO; Cleveland (OH); Vor Ort; USD 38.000 - 54.000; Vollzeit

Zusammenfassung

University Hospitals is seeking a Senior Provider Administrative Assistant for the Geriatrics department. The role provides primary administrative support to assigned providers, coordinating schedules, patient communications, and financial clearance activities.

You will handle dictation for letters, manage meetings, train new staff, and offer on-site clinical support as needed. Strong medical terminology knowledge and 3+ years of secretarial experience are required.

Qualifikationen

• High School Diploma or GED is required.
• Associate's degree preferred.
• 3+ years of secretarial experience, preferably with a provider or provider practice.
• Experience with demonstrated problem solving ability is required.
• Knowledge of medical terminology is required.
• Strong communication and customer service skills are essential.
• Ability to manage multiple tasks simultaneously and work in a fast-paced environment.
• Proficiency with Windows and Microsoft Office applications is required.

Aufgaben

• Provide primary administrative support to assigned providers.
• Schedule office visits, procedures, and testing per guidelines.
• Assist with patient financial clearance processes (insurance eligibility, medical necessity, prior authorization).
• Prepare materials for meetings, interviews, and other events; coordinate follow ups.
• Handle inquiries and communications, ensuring timely responses.
• Transcribe and process correspondence and grant-related documents.
• Train new secretaries and provide ongoing support to staff.
• Offer clinical support at onsite locations and assist with onboarding new providers.

Kenntnisse

Medical terminology

Multitasking

Verbal communication

Organizational skills

Windows proficiency

Microsoft Office

Excel

PowerPoint

Outlook

Google Docs/Teams

Customer service

Ausbildung

High School Diploma or GED

Associate's degree

Tools

Windows

Microsoft Word

Excel

PowerPoint

Outlook

Google Docs

Teams

Jobbeschreibung

Job Description - Senior Provider Administrative Assistant, Geriatrics (26000A8F)

Senior Provider Administrative Assistant, Geriatrics - ( 26000A8F )

What You Will Do

• The Provider Secretary will be the primary administrative support to assigned providers.
• Assesses customer’s needs, meets quality standard for services and evaluates customer satisfaction.
• Demonstrates excellent communication skills. Provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of provider’s including schedules, lab coats, id badge, etc.
• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.
• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities
• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.
• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.
• Types, transcribes and process correspondence, documents, grant papers and publications.
• Coordinates timely submission of grant papers and publications.
• Completes correspondence &/or administrative paperwork.
• Performs advanced tasks for department (i.e. denial management, SSI, iprocurement, etc… Takes all dictations for letters of recommendation for medical students, residents, fellows, attending staff and past colleagues.
• Provides training to newly hired secretaries and provides additional support for current secretaries as needed.
• Provide clinical support to various onsite locations as needed.
• Supports the onboarding process of new providers to the department/division
• Performs general office duties and provides back up support for other staff as needed.
• Other departmental duties may be assigned as needed.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• High School Equivalent / GED (Required) and
• Associate's Degree (Preferred)

Work Experience

• 3+ years secretarial experience (preferably with at least 1 year previous administrative/secretarial support of a provider or provider practice) (Required) and
• Experience with demonstrated problem solving ability (Required)

Knowledge, Skills, & Abilities

• Medical terminology (Required proficiency)
• Proven ability to successfully manage multiple tasks simultaneously (Required proficiency)
• Computer skills in a Windows environment (Required proficiency)
• Demonstrate proficient verbal and written communication skills (Required proficiency)
• Ability to organize and prioritize workload to achieve expected outcomes (Required proficiency)
• Intermediate knowledge of office equipment (Required proficiency)
• Intermediate computer skills in Windows environment (Required proficiency)
• Excellent verbal & written communication skills (Required proficiency)
• Experience in customer service environment (Required proficiency)
• Excellent Organizational skills (Required proficiency)
• Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%