Protective Services Supervisor

Greater Springfield Senior Services, Inc.; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PSLF Eligibility

Not-for-profit PSLF program

Job summary

Greater Springfield Senior Services, Inc. is seeking a full-time supervisor to coordinate and oversee the Protective Services Program. You will review intakes, assign cases, monitor evaluations, and ensure compliance with state regulations while providing administrative and clinical supervision to staff.

The role requires a Master's or Bachelor's in a related field and supervisory experience. Strong emphasis on confidentiality, CORI access, and coordination with EOEA will be essential.

Qualifications

• Master's degree in social work or related field with at least 1 year of protective services experience
• Bachelor's degree in social work or related field with at least 2 years of counseling/case management experience in protective or crisis intervention
• Supervisory experience preferred

Responsibilities

• Coordinate and supervise the Protective Services Program and staff
• Review protective intakes and assign cases to workers
• Monitor assessment and casework to ensure compliance with 651 CMR 5.00
• Provide administrative and clinical supervision for direct reports
• Ensure documentation compliance with EA regulations
• Maintain confidentiality and CORI requirements
• Coordinate communication with EOEA Regional Manager and EA staff
• Attend trainings to ensure program compliance and participate in training of Home Care personnel
• Represent the agency in community and with contracted agencies

Skills

Supervisory experience

Case management

Protective services

Confidentiality

Policy compliance

Education

Master's degree in social work or related field

Bachelor's degree in social work or related field

Job description

Full-time, 35 hours per week

NOT Remote

Responsible for coordinating and supervising the Protective Services Program and staff.

• Review Protective intakes, assign cases to Protective Services workers, and monitor the assessment/evaluation process and casework practice to ensure compliance with 651 CMR 5.00 and other applicable instructions and memoranda governing the Protective Services program.


• Provide administrative and clinical supervision for direct reports.


• Complete regular review of written case documentation for compliance with EA regulations and properly direct Protective Services Case Workers.


• Provide back-up consultation to On Call Worker.


• Monitor staff compliance with verbal and written reports to the District Attorney's Office when a case of serious abuse, neglect or exploitation exists.


• Participate in legal actions on behalf of the Corporation, coordinate contacts with the Corporation's staff and attorneys, and represent Home Care Corporations in relevant court proceedings.


• Enforce compliance with agency personnel policies.


• Provide technical assistance/consultation with the agency's other case managers on protective services as needed.


• Coordinate communication and meetings with the EOEA Regional Manager and other EA staff where appropriate.


• Attend appropriate meetings and trainings to ensure program compliance with EOEA directives and carry out other Protective Services program planning and implementation as assigned.


• Participate in the development and/or training of all Home Care personnel.


• Attend individualized supervisory sessions and in-service trainings.


• Conduct in-services in the community.


• Represent the agency within the community and the service system; serve as liaison with contracted agencies for specialized programs such as in-home counseling, guardianship, emergency food, emergency shelter, etc.


• Appropriately access CORI data and strictly abide by the terms and conditions of the agreement of Non-Disclosure.


• Maintain and enforce strict confidentiality standards and ensure the security of client information.


• Attain a thorough knowledge and understanding of ASAP and other Community-based Programs and maintain an ability to make appropriate referrals.


• Conduct home visits in place of or in assistance to Protective Services Case Workers.


• Rotating on-call duties required

Education And Experience

• a Master's or higher degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least one year of experience in counseling, casework, case management, preferably in a Protective Services or crisis intervention role;


• A Bachelor's degree from an accredited school in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, and at least two years of experience in counseling, casework or case management providing protective or crisis intervention services


• Supervisory experience is preferred

• Public Service Loan Forgiveness (PSLF)


• If you are employed by a not-for-profit organization such as GSSSI, you may be eligible for the PSLF Program for student loans.