Protective Services Supervisor: Case Leadership & Compliance

Greater Springfield Senior Services, Inc; Springfield (MA); On-site; USD 70,000 - 97,000; Full time

Job summary

Greater Springfield Senior Services, Inc. is seeking a skilled supervisor to lead the Protective Services Program.

The role coordinates case intake review, assigns cases to Protective Services workers, and ensures compliance with 651 CMR 5.00 and related directives. The position provides administrative and clinical supervision for staff, reviews case documentation for EA compliance, and supports on-call coverage.

Qualifications

• Master’s degree or higher in social work, psychology, counseling, human development, nursing, sociology, criminal justice, public health, public policy, or gerontology, plus at least one year in counseling or case management.

Responsibilities

• Review Protective intakes, assign cases, and monitor assessments for compliance with 651 CMR 5.00.
• Provide administrative and clinical supervision for direct reports.
• Complete regular review of case documentation for EA compliance.
• Provide back-up consultation to On Call Worker.
• Monitor staff reports to DA’s Office for serious abuse cases.
• Participate in legal actions and coordinate with staff and attorneys.
• Enforce agency personnel policies.
• Coordinate with EOEA Regional Manager and EA staff.
• Attend meetings/trainings to ensure program compliance.
• Train Home Care personnel.
• Attend supervisory sessions and in-service trainings.
• Conduct in-services in the community.
• Represent agency in the community and with contracted agencies.
• Access CORI data and uphold non-disclosure.

Skills

Supervisory experience

Case management

Protective services knowledge

Education

MSW or higher

BA/BS in related field

Job description

Greater Springfield Senior Services, Inc. is seeking a skilled supervisor to lead the Protective Services Program.

The role coordinates case intake review, assigns cases to Protective Services workers, and ensures compliance with 651 CMR 5.00 and related directives. The position provides administrative and clinical supervision for staff, reviews case documentation for EA compliance, and supports on-call coverage.