Protective Service Agent (37610)

Agua Caliente Band Of Cahuilla Indians; Agua Caliente (CA); On-site; USD 28,000 - 39,000; Full time

Job summary

Agua Caliente Band Of Cahuilla Indians is seeking a Protective Service Professional to support safety, security, and visitor services at the Tribal Cultural Plaza Museum. Reports to Manager of Protective Services and assists in day-to-day operations.

Responsibilities include patrolling, crowd control, directing visitors, monitoring CCTV, reporting incidents, and coordinating with police or EMS as needed. Candidate must be physically fit and able to respond to emergencies quickly.

Qualifications

• High School diploma or GED, or relevant work experience.
• CPR, First Aid, and AED certifications.
• Ability to interact with visitors and staff in a consumer-service environment.
• Ability to stand, walk, and perform patrols in varied weather.

Responsibilities

• Monitor visitors, staff, and museum assets.
• Patrol museum premises and outside grounds.
• Direct and inform visitors; assist lost persons.
• Maintain access control and incident reporting.
• Coordinate with local emergency services as needed.
• Prepare security incident reports and logs.

Skills

Public relations

Stamina & mobility

2-way radio use

Reporting & records

Communication skills

Education

High School diploma or GED

Job-related work experience

CPR certification

First Aid certification

AED certification

Job description

Position Summary

This position reports to the Manager of Protective Services and or Lead Protective Services professional, and assists in the day-to-day operation of the Museum’s safety, security, and visitor service, reflecting the security program governing the museum’s operating profile, as well as ensure a safe and secure environment for Tribal Members, visitors, and staff. A Protective Service Professional will handle a variety of duties and responsibilities, such as the following:

• Watching over the visitors, staff, and museum assets and equipment.
• Continuous tours of the museum premises may include patrolling the outdoors during inclement weather.
• Directing and informing visitors, so must be able to interact well with others as it is a consumer- service-oriented position.
• Directing traffic and way finding for visitors.
• Helping lost children
• Providing crowd control and security for all major museum events.
• Ensures the integrity of all Tribal procedures
• Immediately reports suspicious or unusual activities to the proper department supervisor
• Assists in monitoring traffic as required
• Maintains and controls access to restricted areas
• Performs first aid, CPR, and the use of the AED as required
• Works with local police, fire, or emergency medical teams as necessary in the event of emergency activity
• Accepts any found property, keys, badges, tags for safekeeping
• Removes individuals from the Tribal Property when directed by a Tribal Council Member, Administrative Director, or other executive officers
• Responsible for keeping Key Records
• Completes security incident reports for injured visitors, team members, or guests at the Tribal Cultural Plaza.
• Monitors camera recording via Closed Circuit Television Building perimeters, parking lots, and front and back gates at the museum.
• Computer and written data entry of Daily Dispatch Activity Log to include all incidents, and other recording media changes, report logs, dispatch logs, etc.
• A Protective Service Professional must be able to expertly handle emergencies and to report any hazardous conditions or irregularities to the appropriate personnel. Light office computer work such as emailing and writing reports may be required.

Skills And Competencies

• A Protective Service Professional needs excellent public relation skill as the position requires constant interaction with visitors, museum staff, and others.
• To perform this job successfully, the individual must be able to stand, move and work throughout the museum area and properties, including walking up to 1 ½ mile, climbing, stairs, and sitting at a desk/work station for the duration of the shift.
• Needs to be physically fit with strong reflexes and able to climb stairs, walk for long periods of time, and stand for hours at end. An agent needs to have excellent hearing, vision, and sense of smell in order to be acutely aware of the surrounding environment. In addition, an agent needs to lift, carry and operate a fire extinguisher if needed.
• To be efficient in 2-way radio. And how to talk and be professional while using the communication devise.
• Good written and verbal skills as writing reports and speaking to visitors is a big part of the job. Written reports document any unusual observations or occurrences and daily monitoring or surveillance activities.

Qualifications

Education, Training & Certification

Education: A college degree is not required. A high School diploma or GED, or job-related work experience is needed, with the addition of several certifications (listed below).

Certifications: A Protective Service Professional must be trained and certified in CPR, First Aid, and AED.

Work Environment

Protective Service Professional will work within the museum, but are responsible for patrolling the outside grounds of the museum and outlying property. These patrols will be conducted in inclement weather such as rain, wind, cold, and extreme heat.