Prosthetics Program Support Clerk | Patient-Centric Admin

US-Department-of-Veterans-Affair; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Washington, DC VA Medical Center is seeking a Program Support Assistant- Prosthetics Support Clerk (GS-06) to provide administrative and clinical support within the Prosthetics & Sensory Aids Service.

The role requires coordinating with nurses, therapists, providers, and veterans, processing prosthetic consults and purchase requests, and maintaining VA system data with accuracy in a fast-paced healthcare environment.

Qualifications

• Experience providing administrative and Technical Support within a clinical, prosthetics, or durable medical equipment (DME) program.
• Skill in reviewing, tracking, and processing prosthetic consults, purchase requests, and medical documentation.
• Experience coordinating with interdisciplinary clinical teams (e.g., Nurses, Therapists, Providers) to ensure timely completion of prosthetic actions.
• Experience using VA systems such as CPRS, VistA, Prosthetics Package, ECMS, and the Financial Management System to enter, update, or retrieve data.
• Demonstrated ability to communicate professionally with veterans, caregivers, patient advocates, and staff to address inquiries or results service-related issues.
• Experience prioritizing multiple time sensitive tasks and maintaining accuracy at a fast-paced healthcare environment.
• Knowledge of prosthetic items, services, and procurement workflows sufficient to support accurate ordering and documentation.
• Demonstrated proficiency in using VA prosthetic and clinical information systems (such as CPRS, Prosthetics Package, and VistA) To process consults, create purchase orders, and manage prosthetic workload.
• The ability to accurately navigate these systems and perform technical actions is essential for day one functionality in this position.
• Strong interpersonal communication skills and the ability to navigate sensitive conversations with veterans, clinical staff, and service leaders.
• Proven ability to work independently with minimal supervision while maintaining high accuracy and attention to detail.
• Skill in analyzing workflow issues and recommending administrative improvements to enhance efficiency in veteran service delivery.
• Familiarity with procurement regulations, purchase card processes, or durable medical equipment vendors and ordering procedures.
• Demonstrated commitment to customer service and delivering timely, veteran centered, outcomes.
• Ability to adapt quickly to changing priorities and manage complex concurrent administrative tasks.

Responsibilities

• Enter, update, or retrieve data in VA systems to support prosthetics workload.
• Coordinate with clinical teams to complete prosthetic actions on schedule.
• Communicate with veterans and staff to address inquiries and service-related issues.

Job description

The U.S. Department of Veterans Affairs' Washington, DC VA Medical Center is seeking a Program Support Assistant- Prosthetics Support Clerk (GS-06) to provide administrative and clinical support within the Prosthetics & Sensory Aids Service.

The role requires coordinating with nurses, therapists, providers, and veterans, processing prosthetic consults and purchase requests, and maintaining VA system data with accuracy in a fast-paced healthcare environment.