Program Support Assistant

US-Department-of-Veterans-Affair; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs' Washington, DC VA Medical Center is seeking a Program Support Assistant- Prosthetics Support Clerk (GS-06) to provide administrative and clinical support within the Prosthetics & Sensory Aids Service.

The role requires coordinating with nurses, therapists, providers, and veterans, processing prosthetic consults and purchase requests, and maintaining VA system data with accuracy in a fast-paced healthcare environment.

Qualifications

• Experience providing administrative and Technical Support within a clinical, prosthetics, or durable medical equipment (DME) program.
• Skill in reviewing, tracking, and processing prosthetic consults, purchase requests, and medical documentation.
• Experience coordinating with interdisciplinary clinical teams (e.g., Nurses, Therapists, Providers) to ensure timely completion of prosthetic actions.
• Experience using VA systems such as CPRS, VistA, Prosthetics Package, ECMS, and the Financial Management System to enter, update, or retrieve data.
• Demonstrated ability to communicate professionally with veterans, caregivers, patient advocates, and staff to address inquiries or results service-related issues.
• Experience prioritizing multiple time sensitive tasks and maintaining accuracy at a fast-paced healthcare environment.
• Knowledge of prosthetic items, services, and procurement workflows sufficient to support accurate ordering and documentation.
• Demonstrated proficiency in using VA prosthetic and clinical information systems (such as CPRS, Prosthetics Package, and VistA) To process consults, create purchase orders, and manage prosthetic workload.
• The ability to accurately navigate these systems and perform technical actions is essential for day one functionality in this position.
• Strong interpersonal communication skills and the ability to navigate sensitive conversations with veterans, clinical staff, and service leaders.
• Proven ability to work independently with minimal supervision while maintaining high accuracy and attention to detail.
• Skill in analyzing workflow issues and recommending administrative improvements to enhance efficiency in veteran service delivery.
• Familiarity with procurement regulations, purchase card processes, or durable medical equipment vendors and ordering procedures.
• Demonstrated commitment to customer service and delivering timely, veteran centered, outcomes.
• Ability to adapt quickly to changing priorities and manage complex concurrent administrative tasks.

Responsibilities

• Enter, update, or retrieve data in VA systems to support prosthetics workload.
• Coordinate with clinical teams to complete prosthetic actions on schedule.
• Communicate with veterans and staff to address inquiries and service-related issues.

Job description

This position serves as the Program Support Assistant- Prosthetics Support Clerk, for Prosthetics & Sensory Aids Service at the Washington, DC VA Medical Center.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level:

One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes:

• Experience providing administrative and Technical Support within a clinical, prosthetics, or durable medical equipment (DME) program.
• Skill in reviewing, tracking, and processing prosthetic consults, purchase requests, and medical documentation.
• Experience coordinating with interdisciplinary clinical teams (e.g., Nurses, Therapists, Providers) to ensure timely completion of prosthetic actions.
• Experience using VA systems such as CPRS, VistA, Prosthetics Package, ECMS, and the Financial Management System to enter, update, or retrieve data.
• Demonstrated ability to communicate professionally with veterans, caregivers, patient advocates, and staff to address inquiries or results service-related issues.
• Experience prioritizing multiple time sensitive tasks and maintaining accuracy at a fast-paced healthcare environment.
• Knowledge of prosthetic items, services, and procurement workflows sufficient to support accurate ordering and documentation.
• Demonstrated proficiency in using VA prosthetic and clinical information systems (such as CPRS, Prosthetics Package, and VistA) To process consults, create purchase orders, and manage prosthetic workload.
• The ability to accurately navigate these systems and perform technical actions is essential for day one functionality in this position.
• Strong interpersonal communication skills and the ability to navigate sensitive conversations with veterans, clinical staff, and service leaders.
• Proven ability to work independently with minimal supervision while maintaining high accuracy and attention to detail.
• Skill in analyzing workflow issues and recommending administrative improvements to enhance efficiency in veteran service delivery.
• Familiarity with procurement regulations, purchase card processes, or durable medical equipment vendors and ordering procedures.
• Demonstrated commitment to customer service and delivering timely, veteran centered, outcomes.
• Ability to adapt quickly to changing priorities and manage complex concurrent administrative tasks.

There is no educational substitution for the GS-06 level.

Program Support Assistant GS-06 TYPING PROFICIENCY Requirement:

Type at least 40 words per minute. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.