Director of Customer Success - Remote PropTech/Data SaaS

ApartmentIQ; Madison (WI); Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Remote-First

Paid Time Off

Health insurance

401k Program

Job summary

ApartmentIQ, a PropTech data platform, is hiring a Director of Customer Success to own retention, adoption and renewal across our customer base. You will coach a team of CSMs, partner with Sales, Product, and Support, and build scalable processes, health scores, and forecasts to drive expansion and reduce churn.

You will lead and grow a high-performing CS function across SMB to Enterprise, ensure churn reduction, and collaborate with leadership to align roadmaps with customer outcomes and

Qualifications

• 10+ years in CS, account mgmt, or related client-facing role in B2B SaaS.
• 5+ years leading CS teams, including hiring and performance mgmt.
• Bachelor's degree or higher required.

Responsibilities

• Lead, coach, and develop a team of CSMs across SMB to Enterprise.
• Own retention and renewal targets and renewal forecast.
• Partner with Sales, Product, Support and Marketing.
• Maintain CRM data health scores and report trends to leadership.
• Drive cross-functional alignment and customer advocacy.

Skills

Customer Success leadership

Renewal management

Cross-functional collaboration

Data-driven decisions

Education

Bachelor's degree or higher

Tools

Salesforce

Gainsight

Gong

Job description

ApartmentIQ, a PropTech data platform, is hiring a Director of Customer Success to own retention, adoption and renewal across our customer base. You will coach a team of CSMs, partner with Sales, Product, and Support, and build scalable processes, health scores, and forecasts to drive expansion and reduce churn.

You will lead and grow a high-performing CS function across SMB to Enterprise, ensure churn reduction, and collaborate with leadership to align roadmaps with customer outcomes and