GTM - Customer Success Manager

Boom; Austin (TX); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with stock options

Full healthcare coverage (health, dental, vision)

15 days Paid Time Off (PTO) per year

Job summary

Boom, located in Austin, Texas, seeks a Customer Success Manager to manage relationships with property management clients. The CSM will ensure smooth onboarding, drive product adoption, and foster strong partnerships with clients. A minimum of 3 years in B2B SaaS Customer Success is required, along with excellent communication skills and a proactive approach to problem-solving.

Employee benefits include competitive salary with stock options, full healthcare coverage, paid time off, and opportunities for professional development.

Qualifications

• 3+ years in Customer Success and/or Account Management (B2B SaaS required).
• Demonstrated success leading customer onboardings and trainings.
• Extreme attention to detail and high degree of ownership.

Responsibilities

• Lead onboarding for Boom's core products, ensuring a fast time-to-value.
• Coordinate launch of products across property management systems.
• Build and maintain trust with client stakeholders.

Skills

Customer Success

Account Management

Problem-solving

CRM tools proficiency

Communication skills

Tools

CRM/CS tools (Attio, ClickUp, Intercom, Zapier)

Job description

About the job

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second‑time founder Rob Whiting (ex‑BCG, Rubicon). It’s backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co‑founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

Opportunity

The CSM owns a portfolio of property management clients, ensuring seamless onboarding, strong product adoption, and long‑term retention. At Boom, CSMs are the primary advocate for the customer – driving implementation, creating early wins, and building the foundation for an enduring partnership. They partner closely with Sales, Product, and Support to deliver measurable outcomes for our clients.

What you'll do

• Onboarding: Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time‑to‑value
• Implementation & Enablement: Coordinate launch of BoomScreen and BoomReport across property management systems, integrations, and workflows; facilitate client readiness for go‑live from a technical perspective and troubleshoot as needed
• Relationship management: Build and maintain trust with client stakeholders from the start of the partnership
• Monitor adoption and usage signals, addressing gaps early to prevent churn
• Customer advocacy: Capture client feedback and partner closely with Product, Operations, and Engineering to influence improvements; de‑escalate and resolve issues as needed
• Reporting & insights: Deliver performance reports to clients that demonstrate ROI and reinforce value
• Account data management: Maintain accurate records of account health, activity, and notes in Boom’s CRM (Attio)

What you'll need

• 3+ years in Customer Success and/or Account Management (B2B SaaS required)
• Demonstrated success leading customer onboardings and trainings
• Proactive problem‑solver and resourceful executor who thrives in a fast‑paced, evolving startup environment
• Extereme attention to detail and high degree of ownership
• Strong communication and organizational skills; able to simplify complex workflows for clients
• Proficiency with CRM/CS tools (Attio, ClickUp, Intercom, Zapier) and comfort with data‑driven insights
• Experience with SaaS implementations; integrations experience is a plus
• Experience in PropTech, property management, or tenant screening is plus

Benefits of working at Boom

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
• Company‑issued laptop/MacBook
• Company‑sponsored training & development
• Regular off‑sites, retreats, and other company‑sponsored events and travel opportunities