Property Technology Engineer 2

Choice Hotels International, Inc.; Washington (District of Columbia); Remote; USD 80,000 - 95,000; Full time

Job summary

A leading company in the hospitality sector seeks a Property Technology Engineer 2 to join their Service Operations team. The role involves supporting property management systems, collaborating with vendors, and ensuring data accuracy. Ideal candidates will have experience with Oracle systems and a proactive approach to technology. This remote position offers a competitive salary and comprehensive benefits.

Benefits

Medical coverage

Dental coverage

Vision coverage

Paid time-off

Employee recognition programs

Discounts at Choice hotels worldwide

Qualifications

• At least 3 years’ experience in Oracle Opera Property Management System.
• Experience in Opera PMS installation and troubleshooting.
• Proficient in network, desktop, and property management systems.

Responsibilities

• Support vendor-provided Opera Cloud property management systems.
• Collaborate with senior team members and vendors to optimize interface functionality.
• Monitor incident queue and assist in resolving service requests.

Skills

Project management

Technical guidance

Oracle Opera

Network protocols

Education

Bachelor's degree in related field

Tools

Oracle Hospitality Integration Platform

Opera Cloud

Opera PMS

Job description

Property Technology Engineer 2 page is loaded

Property Technology Engineer 2

Apply locations Field/Remote time type Full time posted on Posted 7 Days Ago job requisition id R19775

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as a Property Technology Engineer 2 in the Service Operations team. Service Operations is the team that provides Service Desk support, Incident management, enterprise application support, enterprise systems group, windows engineering, Microsoft 365, Managed Hotel operations and Property Technology Engineering. We interface with end user customers, hotels and business partners to ensure a great user experience to achieve business goals. Simplicity and Customer Centricity is our key guiding principles. As a key member of our Service Operations team, you will be the focal point for all interactions with franchise hotels technologies and responsible for interfacing with business and driving key vendor relationships.

Are you someone who likes hotel property technologies? We invite you to apply today for our Property Technology Engineer 2 role today and #MakeItYourChoice .

Your Responsibilities

• Support vendor-provided Opera Cloud property management systems (PMS), Oracle Hospitality Integration Platform (OHIP), and payment systems operating in Oracle-hosted hotel environments
• Assist in the development, support, and maintenance of a reservation, inventory, and rate plan interface utilizing OHIP to enable seamless communication with Opera Cloud PMS.
• Collaborate with senior team members and vendors to optimize interface functionality, ensuring data accuracy, efficiency, and reliability.
• Participate in troubleshooting and enhancements for OHIP integrations, contributing to improvements in reservation management, pricing strategies, and inventory synchronization across hotel properties.
• Demonstrate a proactive approach to learning and innovating with OHIP, leveraging technical acumen and curiosity to identify opportunities for system improvement beyond standard instruction.
• Provide technical guidance on operational issues affecting the Opera Cloud PMS

• Assist in coordinating communications with third-party technical vendors and internal teams for planned events, maintenance, and outages.

• Form a relationship with the account teams at Oracle and Shift4
  • Attend vendor meetings to review incident, service desk, and availability metrics
  • Monitor Opera PMS future version release notes provided by Oracle to identify items of business impact
  • Review Target Opera PMS version strategy with Oracle
  • Consideration of Oracle’s Critical Patch Update (CPUs) releases to minimize maintenance outages
• Monitor the incident queue and assist in resolving incident/service request according to the team’s established SLO’s
• Provide an escalation point for hotels and corporate staff requesting assistance with Oracle and Shift4 issues
• Participate in new hotel onboarding tasks related to the property management system
  • Vendor coordination (PMS, payment systems, etc.)
  • Network and hardware evaluation per brand/vendor standards
  • Communicate with hotel ownership/management to ensure deadlines are met
• Proactively identify areas for continuous improvement and work with associates and vendors to implement

Your Experience, Skills & Competencies

• Bachelor's degree in related field preferred or equivalent experience
• At least 3 years’ experience in Oracle Opera Property Management System
• Experience in Oracle hospitality property management systems (Opera V5, Opera Cloud, OCIM, OHIP)
• Experience in Opera PMS installation and troubleshooting
• Experience in Opera interface implementation
• Experience with Opera OPI is a plus (oracle payment interface)
• In depth knowledge of Oracle Opera, interface pc’s, payment systems.
• Proficient in network, desktop, peripherals, protocols, communications, and other property management systems.
• Project management skills are a plus
• Must be able to work in a fast-paced environment with changing priorities and dates

Your Team

This is an individual contributor role that will report to the Manager, On-Property Technology. You will have 3 peer teammates and collaborate with cross functional departments on a regular basis.

Your Work Location

As a Property Technology Engineering 2 you will be a remote-based associate, working from your home office. You will be required to connect virtually with Choice team members and leadership on video via Zoom, with possible periodic travel in-person to our beautiful, state-of-the-art worldwide offices in North Bethesda, MD, Scottsdale, AZ, or St. Louis Park, MN.

Salary Range

The salary range for this position is $80,000 to $95,000 annually.

The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.

About Us

We bring together the people, brand and technology that enable the success of others – welcoming every guest, every partner, everywhere their journey takes them.