Property Services Manager

GOEBEL FIXTURE COMPANY; Carolina Beach (NC); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Medical/Dental/Vision Benefits

Paid Time Off

Paid Holidays

401K Match

Job summary

Carolina Beach Realty is seeking a Property Services Manager to oversee day-to-day operations and service performance for vacation rental homes in the Carolina Beach area. You will coordinate housekeeping, inspections, maintenance, and vendor services to maintain guest readiness and homeowner satisfaction.

The role includes on-call rotation, on-site property coordination, and close collaboration with Reservations, Guest Services, Housekeeping, Maintenance, and Owner Relations.

Qualifications

• 2+ years of property management, hospitality, or vacation rental operations experience preferred.
• Strong understanding of housekeeping operations, property maintenance, and guest service standards.
• Excellent organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with Breezeway, Track, or similar systems is preferred.
• Ability to work flexible hours including weekends, holidays, and scheduled on-call shifts.

Responsibilities

• Property Operations & Quality Control: conduct routine property inspections and ensure readiness for guests.
• Housekeeping & Maintenance Coordination: schedule housekeepers, inspectors, and maintenance techs; manage tasks in Breezeway/Track.
• Guest Experience Support: provide on-site support and resolve guest-impacting issues promptly.
• Owner Support & Property Performance: communicate with Owner Relations; document preferences and maintenance needs.
• Administrative & Operational Duties: maintain records, review vendor invoices, assist with onboarding of new properties.
• On-Call Responsibilities: participate in on-call rotation to address urgent issues outside normal hours.

Skills

Property management

Hospitality

Guest service

Organization

On-call support

Vendor coordination

Property inspections

Tools

Breezeway

Track

Job description

• Location 1009 N. Lake Park Blvd,Unit B,Carolina Beach, NC, 28428,United States
• Base Pay $45,000.00 - $45,000.00 / Year
• Job Category 2
• Employee Type Full Time Exempt

The Property Services Manager at Carolina Beach Realty is responsible for overseeing the day-to-day operations and service performance of a portfolio of vacation rental homes in the Carolina Beach and Kure Beach markets. This role ensures homes are consistently guest-ready, properly maintained, and operating at the service standards expected by Carolina Beach Realty and its homeowners.

The Property Services Manager plays a key operational role in coordinating housekeeping, inspections, maintenance, and vendor services while supporting guest experience and homeowner satisfaction. This position requires strong organization, attention to detail, and the ability to respond quickly to operational needs in a fast-paced vacation rental environment.

The Property Services Manager will also participate in ascheduled on-call rotation to support urgent guest or property issues outside of normal business hours.

Key Responsibilities

Property Operations & Quality Control

• Conduct routine property inspections to ensure homes meet Carolina Beach Realty standards for cleanliness, safety, presentation, and functionality.
• Oversee property readiness including restocking supplies, linen organization, and ensuring homes are properly staged for guest arrival.
• Identify maintenance or housekeeping issues and ensure they are addressed quickly and properly.
• Track property condition and report recurring issues or recommended improvements.

Housekeeping & Maintenance Coordination

• Coordinate scheduling of housekeepers, inspectors, and maintenance technicians based on occupancy and operational needs.
• Manage property tasks through systems such as Breezeway or other property management platforms.
• Ensure work orders are assigned, tracked, and completed properly.
• Coordinate vendors and contractors for repairs and service work.
• Monitor inventory and ordering of housekeeping and maintenance supplies.

Guest Experience Support

• Provide on-site support for guest service teams when issues arise.
• Respond to guest-impacting concerns such as cleanliness issues, minor maintenance problems, lockouts, or urgent requests.
• Ensure guest issues are resolved quickly and professionally to maintain strong reviews and guest satisfaction.

Owner Support & Property Performance

• Communicate with Owner Relations regarding property condition, maintenance needs, and operational updates.
• Provide recommendations for preventative maintenance or property improvements.
• Ensure owner preferences and property notes are properly documented and followed.

Administrative & Operational Duties

• Maintain accurate property records, work orders, and service documentation in company systems.
• Review vendor invoices and operational expenses related to property services.
• Support onboarding of new properties and assist with property transitions when needed.
• Work closely with internal departments including Reservations, Guest Services, Housekeeping, Maintenance, and Owner Relations.
• Coordinate with third-party vendors to ensure service work meets company expectations.
• Help maintain accountability and service quality across all field teams.

On-Call Responsibilities

• Participate in an on-call rotation schedule to respond to urgent property or guest issues outside of normal business hours.
• Address situations such as emergency maintenance issues, guest lockouts, safety concerns, or other time-sensitive matters.
• Coordinate with maintenance staff, vendors, or internal teams to resolve issues quickly.

Requirements

• 2+ years of property management, hospitality, or vacation rental operations experience preferred.
• Strong understanding of housekeeping operations, property maintenance, and guest service standards.
• Excellent organizational and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience with vacation rental software platforms such as Breezeway, Track, or similar systems is preferred.
• Ability to work flexible hours including weekends, holidays, and scheduled on‑call shifts.
• Valid driver’s license and reliable transportation.
• Knowledge of Carolina Beach and Kure Beach short‑term rental operations is a plus.

• Medical/Dental/Vision Benefits offered
• Paid Time Off
• Paid Holidays
• 401K Match

Summary

Located in the heart of Pleasure Island, we specialize in vacation rental and long‑term property management. We pride ourselves on keeping it LOCAL and supporting the surrounding community. Carolina Beach Realty has been in business since 1963. For over 50 years, we have worked hard to maintain the integrity of each property and offer a consistent brand to the customer. We work with licensed and insured LOCAL vendors to help with the process. We provide innovative technology for the customer booking a vacation and an open line of communication with homeowners.

C arolina Beach Realty is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Carolina Beach Realty makes hiring decisions based solely on qualifications, merit, and business needs at the time.